I would give them zero stars if I was able. This review is geared towards the dispatcher/whoever it was manning the stand. It is the midst of a torrential downpour and wind storm and I was getting dropped off in front of the entrance to the train. We were involved in a minor fender bender. He proceeded to stand there laughing maniacally like it was the funniest thing he’s ever seen, laughing, hollering, and cursing, stating we all deserved this. This was beyond unprofessional and I will never ever give these people business again.
If I could give 0 stars to this place, I would. The dispatchers are rude and their service is TERRIBLE!!! My son always an hour to be picked up when coming out of school. I've called two hours in advance to make reservations and he still gets picked up late. When you call to complaint they hang up the phone on you or put you on hold FOREVER. I'm switching to UBER. I'm done with these idiots.
Never in my life have I experienced such lack of professionalism! New fleet and all gives them no right to call themselves a taxi service. When you call a taxi they are supposed to come pick u up and take u to ur destination! Not tell u 20 minutes then when u call back 20 minutes later they tell u they have no cars! Are u kidding? Don't rely and make any doctor or hair appointments you'll surely miss them! Miss the old guys... They were rough BUT GOOD!
I got a cab from south Nassau hospital. I was told it would take 20 mins. I called after 20 mins and was told the cab hadn't left yet and that it would be another 10 minutes. Another 20 mins later and I decided to walk. I shouldn't have to wait 40 minutes for a cab especially one that is 5 minutes away from my location.
Worst taxi service on long island. Waited 40 min out in the cold and they never showed.