301 Auto Mall Pkwy, Vallejo, CA 94591
1999, 2000, 2001, 2002 Business of the Year
Goodwrench Service Plus
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08/04/2011Provided by Citysearch -
I came to the Vallejo Team Superstore after searching Northern California dealerships for a 2012 red allure Hyundai Elantra. I originally worked with another dealership.
They took my deposit and said the car would be in any time. However, after two weeks and no communication, I decided to look to other dealers. My car had broken down and I was going without a car...I needed a new car. I had seen the Elantra months before and had fallen in love with it. I really loved the red color and, since I don't buy cars every day, I think I should get what I really wanted.
As soon as I contacted Kari Jones at the Vallejo location, things changed. She was very friendly and I felt she really valued me as a customer. When I got to the dealership, the whole atmosphere was friendly and welcoming. They even had a sign on the car that said ""Hold for Teri."" I almost cried. As a woman who has not bought a car in over 10 years, I was a little nervous and intimidated. My previous experience with car dealerships always left me feeling like I had been taken advantage of. That didn't happen here.
Kari and her manager worked with me to ensure that I had a great car and a deal I could live with. They took the fear out of it and it actually turned into a very joyful experience. The finance department and service department were also helpful. Leslie Musante was very good at communicating with me and setting up my service appointment. She also had great advice to share.
I would (and have already) recommend this dealership. Kari Jones, in particular, was wonderful to work with. I felt that I made a friend...it wasn't as if someone was just trying to sell a car for the highest price. I felt she was honest and caring. I wish everyone had an opportunity to work with someone like Kari.
07/26/2011Provided by Citysearch -
I was very pleased with the service I received.
The closest dealership to my house was the former Richmond/Hilltop dealership. However, since they have closed I tried the Concord dealership but was not pleased with their Service.
I was doubting servicing my car in Vallejo because of the added bridge toll cost but I was glad I did.
I was given excellent customer care from Technicians, Dane and Justin! They took the time to go on a test drive with me and together they were both able to figure out the problem with my Tahoe.
True teamwork on their part!
07/25/2011Provided by Citysearch -
I wanted to tell you of our recent experience at Team Chevrolet. We originally brought our HHR in for servicing and ended up buying a new Hyundai. Our first contact was with Mauricio Zanipatin. He is a personable and very knowledgeable young man. My husband wanted me to look at the Chevy Cruz, but when I sat in it I knew it was not for me.
Mauricio suggested the Sonata and was able to give us complete details about this vehicle. We were not able to test drive it that day, so when we returned we spoke with Kaga Fashanu. He was a walking encyclopedia about the Sonata and a joy to work with. In his very warm and friendly way he gave us all the information we needed to make our decision and we ended up driving the car off the lot that day.
Past experiences with car shopping have not been very positive. I went in very guarded, but found everyone helpful, low key and very much wanting us to be 100% satisfied with our decision and purchase. And we are! The Sonata is a great car and if it hadn't been for your fabulous sales team, I never would have even known about it.
Our thanks and appreciation to all at Team Superstores for making this experience a truly great one.
07/12/2011Provided by Citysearch -
Yes, auto repair services can be a deal breaker at a dealership but with the friendly service folks and services that they provide along with an occasional discount/deal if you can talk your way through it well then of course I will make my way back here whenever time and funds will allow.
They are all very courteous and thorough in explaining the services being done/provided with people such as myself who have little to no knowledge of cars and a bit of off the topic conversation goes along well to get the day started off.
Don't plan on an up and go kind of wait. If you do plan on waiting for your car expect a fair amount of wait or the next best choice is the shuttle that will take you to your destination. I believe they offer this at most dealerships anyway.
To sum it up, deal breaker when it comes to services but I will take the friendly customer service any day to get the job done.
06/10/2011Provided by Citysearch -
My recent experience confirmed your reputation of professional and
friendly team of emplyees. Everyone seems trying to help find and
solve problem. Thank you for being a nice service team. The only issue
is the distance from where I live (San Rafael), which no one can do
06/08/2011Provided by Citysearch -
My HHR is the 5th car I own, and this is the """"first"""" dealership I have returned repeatedly for services. I have been rip-off by auto mechanic shop I show own one by now. Its has been a blessing from the most High God that I haven't had to go anywhere else as of yet.
I thank God in Jesus Name for your services and pray this dealership will stay in business for ever.
06/01/2011Provided by Citysearch -
Ken your dealership and team were awesome to work with. Doug the sales manager helped me as my salesman Dan was on his day off.
They were able to find the car I want and Donna and Trish even decorated the inside as it was a birthday present for my wife. Everyone at your facility
treated me as a friend and it made the purchase fun.
05/26/2011Provided by Citysearch -
Just a comment or two on my experience with Team Superstores since Saturn is no longer. I have two Saturn's 2004 (Vue) and 2007 (Outlook). We were Chevy people until a bad experience with ""Shellworth"" in Vacaville, but that's a different story.
I have been taking my Saturn's to your place instead of the dealership in Fairfield, Saturn was good but your people are better. Just had some work done on my 2007 Outlook, worked with Leo, be sure and let Leo know I was very happy with the way I was treated, if Leo treats everybody, I'm sure he does, the way I was treated you have yourself an excellent employee. I couldn't be that friendly, customers can be such jerks sometimes, it has to be hard at times to keep a ""happy face"".
At first I was afraid that your mechanics wouldn't be as experience on Saturn's but last year I found out different. I forget the mechanics name but he found a problem I was having on my Outlook that everybody else said ""These Saturn's are noted for this"", how many times have you heard that.
Anyway I will get off my ""soapbox""