Pep Boys Auto Service & Tire

On September 4, 2014 I took my vehicle in for a tune-up and oil change at Pep Boys in Vallejo CA.. I placed my order with Ryan. I explained to him that I had recently purchased the vehicle and that I wanted to get the job done by professionals because I wanted to take it to Oregon to visit a friend and I hadn't had a complete inspection done since purchasing the vehicle. I explained to Ryan that I was pregnant and had a two year old and didn't want to wind up on the side of the road somewhere. I also explained to Ryan my concerns with the vehicle in vivid detail. Ryan told me no problem mam, we will go ahead and do a complimentary vehicle inspection and let you know if there is anything that would keep you from driving out of state. When I picked up the vehicle, the employee working in the shop was already in his personal vehicle. I had to go to his car and ask him where my keys were so that I could retrieve my vehicle. I asked him how everything went and he explained that everything was fine, everything went great. I then drove my vehicle to Ashland Oregon that night. I spent several days up there at a friend’s house. I did not drive my vehicle at all while I was there. I drove my car back to Vallejo and went straight home. It is only a five hour drive. The next day I went to my class and then picked my kids up from school, my car started over-heating, smoking, immediately after I got my kids. We had to park at a shopping center. While waiting for it to cool down I called pep boys and spoke with Ryan, he explained to me that after placing my order with him on the fourth his shift ended shortly after I left and that he did not relay all of the appropriate information to the next worker who actually worked on my car. He told me to bring the vehicle back for an inspection. I had to get home to my two year old so I was not able to bring it in until the next day. When I brought it back they explained to me that there was no coolant what so ever in my radiator and that my fan did not come on while I was driving. Then they proceeded to tell me that the head gasket appeared to be damaged because of it. I said that they must not have done the vehicle inspection on the fourth and he admitted that no, they probably didn't . I also said that shouldn't they have noticed the fan in the vehicle inspection and they said yes. I believe that an inspection was never done on my vehicle until I brought it back with major issues. The only pristine part of that car was the engine when I bought it. I am not currently working but I am taking a career oriented class. I am having to walk with a very heavy backpack while pregnant and it is not easy for me at all. This is a big problem for me. Ryan has admitted to me that he believes that the inspection was not done. His manager Jarret has been very uncooperative and has offered no real solution to this problem. He is trying to blame me for it. I am not a mechanic, that is why I brought it to them and paid them $200.00. I had my car towed to my home. It is so frustrating, not only are there still no fluids in my car, but now my battery is completely dead and my vehicle is severely damaged and I have a severe headache on my hands. In no way did this visit to Pep Boys positively affect my car or my life. I have not been able to drive my car since having it towed to my home on September 11, 2014.

They are so polite, helpful.

I enjoyed working with them.