They are extremely helpful with the entire process. Mary makes sure that you know where you are going and land markings along the way. Randy was also so helpful making sure to explain proper kayak/canoe paddling. Wonderful place for beginners!
We had a bad experience with the company because of a lack of communication. After confirming the time and paying over the phone, we did not get picked up at the time we requested, and we didn't get to go the full distance we had payed for. However, they are promising a partial refund for the confusion.