I utilized Valencia Self Storage for several years to store my extra stuff when I moved out of Valencia. Overall, clean facility with easy access via the gate code (only had it once when my gate wouldn’t open for me) any time of the day. Over the few years, the cost of my storage did go up and they did give me warning for each time it did. The staff within Valencia Self Storage II was helpful during my rental time and overall couldn’t complain while I was a customer. I would only argue the cancellation policy that is not black/white and is favorable for them to keep your deposit. I filled out a word document of the form they have, put down my notice to vacate and they told me it was good to go with no problems. A month after leaving, I noticed I did not receive my deposit back via mail so I called in to inquire. I was bounced between Valencia Self Storage I and II answering questions. A gentleman at Self Storage I told me that I did not receive my deposit back because I “probably” did not give the proper notice. I asked him to clarify, as “probably” is not a sufficient answer in my book. He could not clarify the answer in which he directed me to call the number at Self Storage II. I did so and was told by the gentleman by Self Storage II that I gave proper notice and I will receive my deposit in the mail. I then received an email (not a call) from Kathleen the manager indicating I did not give 30 days notice and they would keep my deposit. I called her and told her that when I turned in my paperwork, nothing was said about 30 days, only 10 days and if that was the case, I would have paid an extra month so I could have extra time to remove my items from my the unit. If I was going to lose my money, might as well take the extra time. Her only response was that she would give me a credit next time I rented…clearly, that is not going to happen. Any storage place serves a basic function to store extra junk so what is different with Valencia Self Storage is the experience. If someone explained to me when I turned in my cancellation form that I needed to give more time, then okay, but that was clearly not the case and in fact the opposite. More importantly, I felt I was blatantly lied and mislead and for those reasons, I can not recommend Valencia Self Storage I/II or the other storage company they own, Castaic Self Storage. I will not utilize them ever again and will urge all my family and friends still living in Valencia not use them either.
3701 Yale StHouston, TX 77018
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