Picking up and returning the car I was treated like a sub par customer. I went in at 7 am on Friday October 14th and didn't leave until 8:45am. I haf to wait for cars to return even though I had reserved one. Was lied to about the cost of protection during chevk out for purposes of getting an upsell. Was given a car with half a tank if gas..so I had to pull over twice and fill it up..which delayed my travel plans. Oh also apparently they just started enforcing people who pay with a debit card to have two utility bills that show where you live and on top of that they charge you $200 deposit. Where it says $100 on the website. The manager offered me coffee but never gave it to me.. I guess she forgot. Do not rent with a debit card it is a lot of hassle. Also if you happen to be an ethnic person...best if you bring someone else with you who fits a more of an European background. I use to like the service I got here. But things have changed especially with these trying times... I guess I don't deserve respect either. Oh and I reserved to have my rate at 78.90 for two days. I was penalised because they decided to close early the next day which wasn't reflected at time of rental for their company anniversary. So I was charged an hourly rate...but it was waived as a courtesy...so I should be thankful right? I endwd up paying $140 for two days of an economy car and returned it with more gas than they gave me spent $100 putting gas's in the car so I can get to my destination and back. It was not worth it all around...especially rally the treatment I received. Charges on my bill didn't add up correctly and I saw the protection was $40 instead or the $20 I was told during the walk around/slash upsell Convo. I just took my bill didn't feel like arguing or asking for someone to help me with the charges...the woman at he front gave me the vibe as if she didn't want to help me anyways. I'll rent somewhere else with my new credit card I acquired or just drive my own car.
8220 Foothill Blvd Unit 11Sunland, CA 91040
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I have used their services 3 times in this last 6 month period. I have to say, they are amazing. Very professional and always on time. Vehicles are …