I’d like to bring to your attention how amazingly helpful your staff was at your Volkswagen dealership when we leased the car. From the moment we walked in the door to the moment my daughter Nikki drove her new car away, everyone was helpful, professional and friendly, making us feel completely at home and comfortable every step of the way.Your manager, Edward Hong, deserves special recognition. He made it clear, right from the start, that given the circumstances there was simply no way he was going to let your Hyundai team take this transaction away from him, and he certainly lived up to his vow. He and I also got a chance to chat during the process, and a nicer guy simply can’t be found.I’d also like to mention one of your salespeople, Jim Kleinman, who met us at the door when we first walked in and stayed with us and worked with us every step of the way, making sure we were fully informed, and had everything we needed to make the transaction as smooth as possible. He’s also maintained terrific after-sale contact and follow-up. Very impressive, and another really nice guy.
1010 E Union StPasadena, CA 91106
I was looking online for a car that fit my style, and budget, so I looked at buying a Pre-Owned MINI. Having a couple stock numbers from their website in hand I went to MINI of Valencia, where I was met by Peter Abramian. I asked for the two stock numbers to see them onsite, and Peter immediately got the keys. The entire time I was onsite from test drive to the turnover of the keys, I was there for all of 2 hours, instead of the usual 4-6 I was getting at other dealers. Carlos, the Finance Manager, was helpful in going over the documentation as necessary and got me through the whole process quickly and clearly. I chose to buy a Pre-owned MINI Cooper S Clubman, which I am very happy with. I will be back to get my future MINI's from this dealer.
"You have a great staff ! Everything was perfect ! Special snaps to Service Director Michael Ontman, Service Advisor Matthew Geisser, Marina Gallo and Jimmy who runs the best service drive I have ever seen ....I took delivery of my gl450 in June 2006 and I have never serviced anywhere else. Your team has earned my trust & loyalty.".
100% Satisfied, they set the bar on customer satisfaction...If you're looking to buy or just get a quote stop in to this dealership, you will be astonished to find you drive home under the price you are expecting to pay before you walked in..Guaranteed...
it's a dealership, so you know they know the car and use the right parts, but they are definitely gonna get you on the price. Staff has always been kind. Waiting lounge is has a fair amount of room and they offer shuttle service.
Service is great and price is gonna be dealership price. Their waiting area is fairly small but hey have beverages and cookies. Most likely you will see an owner and their dogs roaming around.
We purchased a car at this dealership by going through their internet sakes department. The salesperson was friendly and the price was fair. They had the car ready and waiting for us.
Great service, excellent assistance from Robert (salesman) Jon (sales manager) and Jane (repair manager). Worked to meet my price and quickly too. Wouldnt have gone anywhere else.
Hands down the best car buying experience I have had! Everyone was so great and lovely. Will definitely be going back in the near future! I highly recommend MINI of Valencia.
Excellent experience. Staff were all professional, helpful and enthusiastic. We reached a deal on the new car, my trade and financing details quickly and agreeably.