I have a premier membership & a credit card with Staples because it's truly a great store. I visit frequently for business & wish people would stop complaining.Staples has a 14 day return policy for any technological items, furniture, ink/toner. I've experienced this first hand and yelling won't help.The copy center operates on a first come, first serve basis. If you waited to do a project till the very last minute, then that's on you. They have a list of orders they have to do. SO DON'T WAIT TILL THE LAST MINUTE. When it gets to be about two hours before closing, they can't physically make anything because they have to start cleaning up: the machines, trash cans, and the bathrooms. And they have to do all of that while taking in even more orders. So be smart about you projects.The Easy Tech guys are WAY better than Best Buy guys. Those guys are arrogant jerks and they're insincere. Staples' techs actually want to make sure the tech item they pick out suits your needs and budget.