Aspen Dental - Utica

The first appointment I had at the North Utica Aspen Dental was in July of 2014. At that time, they took (in my opinion) way too many xrays. Within that same visit, they also tried to push a $100 electric toothbrush on me (which I refused) and fast-talked me into paying $15 for a tiny cup of fluoride "treatment". My next visit was February of 2015. This time I went in wary of how they might try to sell me something I did not need...and sure enough, before I went in for my cleaning, the receptionist said, "That'll be $15.00 for today." I had to ask, "Is this a co-pay, or is this for the fluoride?" She replied, "For the fluoride", and I went ahead and refused it. I must also add that there were billing issues in the past. First time I went, my insurance company said to me that Aspen kept trying to submit the same bill even though it had already been paid. When I called Aspen, they said "Oh, it must be a glitch in the computer system". Lastly, I am entitled to two cleaning/exam visits per year. However, they stated that due to "staffing issues", they couldn't fit me in for another 11 months. I was told that "It's ok, you don't need dental care that often because you take such good care of your teeth anyway". Hmmmm. All very questionable. Probably won't go back.

Everyone at the Utica Aspen Dental office is very friendly and nice. My experience was really great overall

Aspen Dental in North Utica is a joke,their like a meat market,they have so many patients they rush you in an out and as for their work they put in a crown that was to large and destroyed a crown I had gotten prior to going there by filing it down alot to make their crown fit, they also did a bridge for me and made me look like a beaver the teeth were so large,refused to do another to try to correct,they swore they were made from my imprint and clearly they were wrong and it was totally visible!!!!!!