Westside Appliances Parts & ServiceAdd to Favorites
10306 Douglas Ave, Urbandale, IA 50322
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
Services: Refrigerator Repair
These guys are the real deal. I have a stackable washer and dryer in my new house. My dryer handle was broken and it also had this smell to it. I assumed I was going g to have to replace the whole dryer door. I went in there with a picture of my dryer door, the gentleman behind the counter went above and beyond. All I needed was a 35 dollar handle. He printed out the instructions so I could do it myself, and you tubed it right there so I could see how to do it. Thank you for saving me money and walking me through it step by step!
I have never written a negative review before; but the horrible "service" and dishonesty of Westside parts compels me to do so.
I would never recommend this company to anyone after the way I was treated by one of their technician's and especially after the manager's lack of concern when I had filed a complaint regarding the technicians unprofessional manner. The technician who came out twice to fix the same problem was not only incompetent but also rude, abrasive, and seemed annoyed by the simplest questions. Levi was the specific technician that came out during the service visit to have my new Whirpool washing machine repaired. He didn't listen to me when I spoke. He had extremely poor customer service skills, a rude demeanor and what we thought was most odd was that he didn't even know how the unit should function. Come on now... a repair man who doesn't even know how a washing machine rinses when its functioning properly.
Whats really troubling is that when I spoke with his supervisor Tim regarding the matter, he didn't take the complaint seriously. Throughout me addressing the issue he made multiple excuses for his employee's unprofessional behavior, one after another, " he was probably frustrated", "you two didn't connect", " he's young", "seems you two didn't agree", "he's had some compliments", ect. WHAT!?!?!?
Not only was the technician Levi rude and dismissive, he also falsely noted the problem on the receipt claiming my washing machine had been working the way it should. WOW! He is dishonest as well.
This company hires incompetent rude people even from the management level. The rude, condescending, and incompetent technician Levi had no idea what he was doing and I am disgusted with the entire service. Dealing with this irresponsible company has been the worst customer experience I have ever endured. Zero manner or work ethic. Again I would not recommend this company to anyone! WORST service ever.
If you want quality service never use this company. If your warranty company says they will send Westside Appliance Repair. REQUEST A DIFFERENT REPAIR SERVICE. DO NOT USE THIS COMPANY.