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General Info
Westside Appliance Repair is your source for expert appliance repair and the largest stock of appliance parts in the area.Located on the west side of Des Moines for easy access to anywhere in Central Iowa. Serving customers in the Des Moines area since 1941.Westside completes drug tests and background checks on all of our Appliance Repair Technicians.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products
  • Refrigerator Repair
Brands
Admiral, All Major Brands, Amana, Asko, Bosch, Broan, Caloric, Carrier, Chamb, Coldspot, Crosley, Dacor, Emerson, Fedders, Frigidaire, Gaggenau, Ge, Gibson, Hardwick, Hotpoint, Jenn-air, Kenmore, Kirkland, Kitchenaid, Lennox, Lg, Magic Chef, Maytag, Miele, Modern Maid, Monogram, Montgomery Ward, Norge, Panasonic, Rca, Rheem, Roper, Samsung, Sanyo, Scotsman, Sears, Sharp, Signature, Speed Queen, Sub-zero, Tappan, Thermador, U-line, Vent-a-hood, Viking, Waste King, Wedgewood, Welbilt, Whirlpool, Wolf
Payment method
all major credit cards, cash, check, amex, diners club, discover, master card, visa
Associations
BBB,Better Business Bureau
Category
Major Appliance Refinishing & Repair
Other Information

Services: Refrigerator Repair

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Reviews

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Cancy M.

02/23/2016

Overall

These guys are the real deal. I have a stackable washer and dryer in my new house. My dryer handle was broken and it also had this smell to it. I assumed I was going g to have to replace the whole dryer door. I went in there with a picture of my dryer door, the gentleman behind the counter went above and beyond. All I needed was a 35 dollar handle. He printed out the instructions so I could do it myself, and you tubed it right there so I could see how to do it. Thank you for saving me money and walking me through it step by step!

MK
M K.

08/13/2015

Overall

I have never written a negative review before; but the horrible "service" and dishonesty of Westside parts compels me to do so.



I would never recommend this company to anyone after the way I was treated by one of their technician's and especially after the manager's lack of concern when I had filed a complaint regarding the technicians unprofessional manner. The technician who came out twice to fix the same problem was not only incompetent but also rude, abrasive, and seemed annoyed by the simplest questions. Levi was the specific technician that came out during the service visit to have my new Whirpool washing machine repaired. He didn't listen to me when I spoke. He had extremely poor customer service skills, a rude demeanor and what we thought was most odd was that he didn't even know how the unit should function. Come on now... a repair man who doesn't even know how a washing machine rinses when its functioning properly.



Whats really troubling is that when I spoke with his supervisor Tim regarding the matter, he didn't take the complaint seriously. Throughout me addressing the issue he made multiple excuses for his employee's unprofessional behavior, one after another, " he was probably frustrated", "you two didn't connect", " he's young", "seems you two didn't agree", "he's had some compliments", ect. WHAT!?!?!?



Not only was the technician Levi rude and dismissive, he also falsely noted the problem on the receipt claiming my washing machine had been working the way it should. WOW! He is dishonest as well.



This company hires incompetent rude people even from the management level. The rude, condescending, and incompetent technician Levi had no idea what he was doing and I am disgusted with the entire service. Dealing with this irresponsible company has been the worst customer experience I have ever endured. Zero manner or work ethic. Again I would not recommend this company to anyone! WORST service ever.



If you want quality service never use this company. If your warranty company says they will send Westside Appliance Repair. REQUEST A DIFFERENT REPAIR SERVICE. DO NOT USE THIS COMPANY.