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Enterprise Rent-A-Car

Map & Directions
(2 Reviews)

4829 Crain Hwy, Upper Marlboro, MD 20772

(240) 326-3103

CLOSED NOW
Today: 7:30 am - 6:00 pm
Tomorrow: 7:30 am - 6:00 pm
61
YEARS
IN BUSINESS
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We'll Pick You Up

General Info
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Upper Marlboro, MD. Just one of the 7,200 branches in over 30 countries helping with your car rental needs. Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
Hours

Regular Hours

Services/Products
Pick Ups
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
cash, check, visa, amex, discover, master card
Neighborhood
Greater Upper Marlboro
Categories
Truck Rental, Car Rental, Automobile Leasing, Van Rental & Leasing

Reviews

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Olivia M.

05/03/2018

Overall
Service

I’m writing you because of the bad customer service experience I had with a Manager named Erric Briggs II at the Crain Highway location in Upper Marlboro, Maryland. I came into the Enterprise location to return the Nissan I had since Monday. When they looked into the system they noticed my rental contract was mixed up with another customer who had returned their car days prior. And in the system, it looked like my deposit was returned. I called my bank and they informed me that they charged me, returned the deposit and then charged me again. I asked Erric how would they solve this and he said they had already returned my deposit. I continued to talk to Erric about how we would solve this and he had no solution but repeated that they had given me my deposit back according to his computer. As I continued to speak to him about how I would get my deposit back he told me to STOP TALKING TO HIM. This is by far the worst customer service I’ve ever received. I filed a claim with my bank so I am confident I will get my $100 back. Erric Briggs II should be retrained on customer service and how to resolve problems.

Sincerely,

Olivia Martin

rags7

02/08/2012

Overall
Enterprise

The staff was very pleasant. Do you give me all the attention I required? YES. They gave me everything that was required- Except they didn't return my 100 dollar deposit. It's a real bummer