What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
Serving the Anchorage Area.
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When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Finally a shop where I can get my truck fixed:) this will be the only place where I can take my car or truck to get fixed because they do an awesome job!Clement, 3/28/13The services is great that is why we keep comeing back. thank you. June WilkTom & June 3/28/13World class shop. They care about there customers and that's hard to find. Thanks agens crew!!!!Vulcan 5/9/13Outstanding work at an affordable price. Far better work than what Cal Worthington or Johnson's Tire Company has done.Doug 5/16/13We have been taking our cars to Agen's for about 5 years and could not be happier. They are honest, friendly and professional. Many times they have called to inform us that our car doesn't need something that we thought it did. We trust their judgement on our cars and have recommended them to all our friends. Everyone has been happy with them.Theresa 6/1/13I've been especially pleased with Agen's Service. All of the maintenance requirements for my vehicle must be arranged via telephone and email since the vehicle is in Anchorage and I reside in Bethel. Despite the distance and the inability to just visit the shop, response to requests for services has been outstanding. Estimates for work to be done remained solid and suggested recommendations for services were timely and apropos. Interactions with representatives have been unfailingly courteous, professional and helpful. I routinely recommend Agen's to all of my friends who maintain vehicles in Anchorage, but reside in Bethel. Keep up the great work.Lee 8/15/13I was very impressed with the mechanic Ralph who called me to verify the work I wanted done. He called me several times to update me on what he was finding with my suspension and brake problems so there were no surprises when I came to get my vehicle and pay the bill.Rod 5/29/14Agen's is one of the very few shops that offers professional, accurate and honest estimates and quality work at a fair and honest price. It is refreshing to have an automotive shop that I can trust with our company vehicles and feel confident with every aspect of their professionalism. RJ - Office Manager HPCHearthaven 7/31/14Service tech called to inform me that problem was not as we thought and did not required the repair, very refreshing to be treated honestly and fairly! Thank youClayton 10/16/14Agen's has been our Automotive specialist for over 12 years. Mr. Agen and crew have taken care of all of our needs they are fast and professional, and fair on their pricing. The current crew is as professional and knowledgeable and are carrying on the tradition. Thank youWarren 10/30/14Superb Service every timeBob 10/30/14we've been customers since 2000 because of the courteous professionalismBob 10/30/14
Are you kidding me? R and E sells inexpensive cars and finances them. I also have purchased a vehicle from them. I asked them what they had done to the truck and they showed me the shop ticket showing all the work. Plus they arranged financing when I never thought I'd get financed again. (I have had some credit problems in the past) They took great care of me. Reality is a used car is a used car. The only thing a dealer can do is attempt to have good cars and trucks on their lot. If they actually send them to a shop to check them out I think its one good step toward protecting me.There are always haters out there and people that think a 100000 mile truck should act and run like it did when it was new. People that's not reality. They did me a great job a truly great job
The engine on my '96 Chevy was running a little rough so I took it in to get checked out on Tuesday as soon as they opened. I was told all it needed was just a tune up and that it should be done by the end of the day and they said they would give me a call. I called them later that day and they said they hadn't gotten to it. I had finally received a phone call Friday afternoon saying that they were finally done with it, they close in two hours and they're closed on weekends. After having to take time off work to get there before they closed I had received my $1045 bill for a tune up, transmission fluid change and oil change. It took 4 days and cost me $1045 not including having to get transportation for those 4 days. I will not be going back.
I just LOVE this place! I recently purchased a brand new FORD F150 truck. In this world of me, me, me, it's amazing to see how honesty still exists in this business. I recommend John Perry if you want to purchase a vehicle and expects professionalism and honesty. I would like to add that Chris, Brooks and Matt in parts and service are all awesome. The smile, the positivity and the offer of assistance and professional service that I didn't expect are something that melts my heart and will forever be treasured.These chosen few employees are the reason FORD will always have a return business from someone like me and I want to pass this message along to everyone. They should be rewarded.
I took my 2002 Subaru to Bormans needed extended work on my engine after breaking a belt. They were excellent. They worked with me on payments and charged me much less than I would have paid elsewhere. They are straight forward and honest. I always feel like they are doing everything they can to ensure I receive their best service. I have recommended this shop to several friends and they have had the same experience. This shop is amazing. I will be using them for all my future auto needs.
I have not done any business here, but I have been calling around looking for quotes to restud my tires, and the gentleman that answered my call was so polite and helpful! They don't restud there, and when I said "Ok, thank you" and was about to hang up, he offered a lot of helpful advice and was asking me about my tires to make sure it was possible. So 5 stars for excellent customer service, especially when he knew I'm not even a customer!!A breath of fresh air.
Great Service!!I had some ongoing issues with my Honda's clutch and they were nice enough to fix it the 2nd time at no charge. It was due to a defective part from the vendor. Regardless it was really appreciated that they took the time and responsibility to fix a mistake that wasn't necessarily their fault. R&R garage provides honest service at a fair price. I would definitely recommend them to anyone in Anchorage.
Connor treated me like a queen. He was so polite, courteous and respectful of how I wanted to look for a new vehicle. This was my first time going to a dealership and I will be coming back. I will also be asking to work with that handsome salesman Connor too. Thanks Connor, and thanks Anchorage Chrysler Dodge for really putting me first when buying my car!
I drive all the way across town to take my car to these guys. They're friendly, reliable, trustworthy, and cost-effective, plus they're great with adding free services like brake inspection or winter checkups.I see there's a one-star review below mine but I have to guess that was an aberration, I've never had anything but great service at Quality Tune.
Walked into Lithia Kia of Anchorage the other day to look for a new car, my salesman, Gabe, was very friendly, attentive, and informative. He helped me find the perfect car for me, unfortunately it was a bit out of my price range for now. However they have a wonderful staff, good prices, and great value, I definitely recommend them!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.