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Room 1Age at check-in

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Business Description
At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel.
Hours

Regular Hours

Extra Phones

Fax: (818) 985-4980

TollFree: (800) 325-3535

Brands
Sheraton
Payment method
amex, master card, visa
Location
With a stay at Sheraton Universal Hotel in Universal City, you'll be minutes from Universal Studios Hollywood® and close to Warner Brothers Studio. This hotel is close to Hollywood Sign and Hollywood Bowl.
Neighborhoods
Central LA, Hollywood Hills West
Languages
English, Spanish
Categories
Hotels, Lodging, Conference Centers, Meeting & Event Planning Services, Halls, Auditoriums & Ballrooms
Other Information

Parking: Lot, Valet

Wi-Fi: Paid

Swimming Pool: Outdoor, Poolside Bar

Check-In Time: 3 PM

Check-Out Time: noon

Property Amenities: Multilingual staff, Breakfast available (surcharge), Elevator/lift, Express check-out, Fitness facilities, Safe-deposit box at front desk, Spa tub, Porter/bellhop, Bar/lounge, Business center, Computer station, 24-hour front desk, Restaurant, ATM/banking, Meeting rooms, Limo or Town Car service available, Concierge services, Gift shops or newsstand, Wedding services, Conference space, Tours/ticket assistance, Luggage storage, Dry cleaning/laundry service

Room Amenities: Daily housekeeping, Shower/tub combination, Private bathroom, Hair dryer, Premium bedding, Air conditioning, Designer toiletries, LCD TV, Refrigerator (on request), Hypo-allergenic bedding available, Iron/ironing board, Video-game console, Cable TV service, Desk, Connecting/adjoining rooms available, Coffee/tea maker, Down comforter, Premium TV channels, In-room safe

Pets Allowed: Yes

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11/27/2008

Provided by Citysearch - 
Overall
This place is not worth staying at at any price

We paid a good deal of money for a place with no AC and told to lump it. ""Leave your door open we were told. The elevators did not work well. The VIP room was not manned and had no drink service as advertised. Our room went uncleaned. We were told they would comp our food and beverage and they did not. We paid for an upgrade and they did not even comp that portion after we found out the hotel AC did not work. Simply put. They were terrible. Would not recommend to an enemy.

10/09/2008

Provided by Citysearch - 
Overall
Major Ant Problem and terrible service!!!

Wow, is what I have to say to the service I received when I notified them about the thousands of ants partying in my room. My wife and I came back to our room in the afternoon to take a rest and lo and behold and infestation of ants has swarmed the unopened (new) box of entenmans donuts we had in the room. This triggered a thought (when I was sleeping I thought I had an ear infection because my ear was bothering and making noises) now I realize I probably had an ant in my ear. I went to the front desk to report the problem and they said they would meet me in the room to inspect the problem. I went back to the room 10 minutes later still no one there. I went back to the front desk to ask for a manager and he came out and said they will take off the amount we paid for late check out ($100 until 6pm), and give us another room. I said I am actually disgusted and we are leaving soon anyway so we don't want another room. I asked is that all you are going to do? Being that I was a Starwood member I was shocked that they didn't even offer a meal comp at minimum (i was expecting a free stay for the one I just paid for or a future free stay) he said well we will pay for your donuts? Thats when I had to walk away because I was about to flip out on him. Apparently the hotel is well aware of this ant problem and either cant control it or chooses to ignore it. I spoke to a few other guests and they also saw ants around the hotel, maybe not as bad as my room but still that is disgusting! and the way they chose to handle the situation explains that they are well aware and cant afford to give everyone a credit. Bottom line, the service is horrible and given with an attitude and who wants to stay with an ANT any infestation

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