Autowise Car Care
35194 Alvarado Niles Rd, Union City, CA 94587
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03/30/2011Provided by Citysearch -
I have been bringing both my cars here for several years, from small fixes to major ones like a transmission rebuild. Service is always exceptional, people professional and thoughtful, prices very reasonable, guarantee labor and parts outstanding. Autowise keeps my oldies but goodies running like new.
07/20/2011Provided by Citysearch -
Well, to start, they pamper you with shuttle rides to home, but they make up for it by the 'EXPENSIVE' labor of $120/hour while you can easily find labor as cheap as $60/hour at many decent Auto-repair shops.
The cost isn't the only concern. Crappy customer service also adds to the kitty.
I took my car to them a few days before 4th July weekend with some issues in the Braking system. They fixed it of course and also did some other stuff with the bill of around $600+.
However, the same day, when i took my car home, i realized the Air-conditioning wasn't working anymore.
I called them. They told me to bring it in. They never admitted that they 'broke' the Air-conditioning.
Rather they told me that they need to diagnose the issue and will cost me 1.5 hours (~$165) + the parts (if any).
So basically they meant to charge me for something they broke...!
Needless to say i took my car back and swore never to go back again...
Interestingly, i see 44 reviews here with 5 star rating. However, there are 15 customer ratings on yelp with Average rating of 1.5/5...! Hint hint hint....
I would highly recommend this repair shop to my friends and my family. Not only are the owners honest, they are very friendly. I also like that they have a courtesy shuttle that takes me home and picks me up when they are completed with my car. I was impressed with the service that was provided.
I have been going to Autowise for the last 3 years. The staff is courteous and knowledgeable and my car has always run great after any repair or maintenance. Their services cost less than the dealership with equal or better quality. They also go the extra mile and have picked up my car from my workplace parking lot and have brought it back to me before the end of my work day with all requested work complete.