4607 Troup Hwy, Tyler, TX 75703Add Hours
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DO NOT USE THIS MERCHANT. ELLIOTS JEWELERS IS ALSO THE WEBSITE , IPAWN. THE SERVICE IS TERRIBLE. AFTER AGREEING ON AN ONLINE QUOTE, THEY SENT FED EX TO PICK UP MY ITEM. AFTER RECEIVING MY ITEM, THE CALLED AND LOWERED THE OFFER SUBSTANTIALLY. I IMMEDIATELY REFUSED THE OFFER AND ASK THEM TO RETURN MY ITEM. (THEY CONTINUED TO CALL ME AT LEAST 8 MORE TIMES AFTER I SAID "NO",t HE FIRST TIME AND CONTINUED TO TELL THEM TO NO) I HAD TO BECOME LOUD AND ANGRY TO GET THEM TO RETURN MY MERCHANDISE. WHICH THEY SAY THEY FINALLY DID. BUT THEY RETURNED IT REGULAR MAIL AND I STILL HAVENT RECEIVED THE ITEM
04/14/2011Provided by Citysearch -
I went in to sell an old bracelet I no longer wore, and an earring since I no longer had both. When I questioned the amount being offered for a very pretty bracelet, I was told it was scrap gold since it was hollow and they couldn't sell anything like that. I picked out a pair of gold hoop earrings, similar to what I had and nearly fell over at an astronomical price. For some reason he offered me a great deal, and I was able to barter for a better one and left with new earrings.
What's the problem you ask? They too are hollow! I thought they didn't sell ""cheap"" hollow jewelry?I know gold is a lot more expensive today than it was a few years ago, but come on!
The only reason I actually bought anything from the store was the ""deal."" If you agree to buy from them, you will get 50% more for your ""old"" gold. Example: You bring in $200 worth of ""scrap"" gold, and agree to buy something now or in the future, you get store credit for an extra $100, giving you$300 to buy instead of the $200 you brought in.
04/01/2011Provided by Citysearch -
My fiancee purchased a diamond engagement ring from Elliot's. A few months later, the prongs started to come apart. I took it to him to fix and all he did was build up the prongs. The prongs looked awful. I've been back to him 3 times since then for him to fix the prongs, and each time it still looks the same. The work looks very sloppy and all of my prongs are uneven and different sizes. I am very disappointed in Elliot's and will be taking my ring somewhere else to have it fixed correctly.