Amazing experience. State of the art Chamber. Super friendly staff. Central location. Mon- Fri 8- 7 Sat 9- 3 Sun 1- 4
535 W Southwest Loop 323 Ste 205Tyler, TX 75701
From Business: We offer laser hair removal & IPL photo facials. AS well AS airbrush spray tans & detox body wraps. YOU CAN Also pick UP products for your skin type from OUR medi…
I just walked into the nail section of the store, 3 ladies sitting down doing NOTHING and asked to get my nails done, and she asked me if I had an appointment. Of course I didn't. And she told me I couldn't come in without an appointment? UHM. Well I'm here now, can this be my appointment while you sit there and do absolutely nothing. And she sent me away. I wish I could give let than one star because of the rude customer service. Apparently they don't want your money, so don't give it to them.
I had a hot stone massage from Ken Miller today. It was just "okay." My real dissatisfaction comes from the fact that it was advertised on his website as a 90 minute massage. Mine lasted at the most an hour. When I questioned Ken about this, he said, "Sometimes it takes less." What?!!!! When did the length of the massage become arbitrary? I paid for a 90 minute massage and left in an hour with a backache from laying on an uncomfortable table. I certainly didn't get what was advertised. I'll be going somewhere else in the future.
This was the worst experience I have ever had at a spa. I was forgotten and sat almost an hour then finally inquired about my facial. I was taken back soon after. No apologies were offered. I was suprised to find a man showering in the ladies shower when I went in to dress. The staff was aware, again no apologies. I paid for the services then went home and wrote a detailed account of my disasterous experience and sent it in via the salon feedback link. I have not heard one word from the owner or manager to make things right from that day. I would have been happy with a sincere apology and assurance that none of the things I addressed in my feedback would ever happen again to me or anyone else. I will not return. I would definitey NOT recommend this spa unless you don't mind co-ed dressing rooms/showers.
I was lucky enough to be given a gift certificate for a 'Day at the Spa' for Christmas. I recently used that certificate and it was the most wonderful day I have had in a very long time!! The staff tended to my every need and the massage was probably the best I have ever had! My facial was not only relaxing but also very informative as to the condition of my skin and my at home care and cleansing of my skin. I can't say enough about the manincure and pedicure. The girls at Belladonna seem to love what they do and I believe they really meant it when they said they wanted me to relax and enjoy the day!