We've been to 3 of the locations in Tyler. The food is great and consistent. The previous reviewer had a service problem, but aside from the wait we've never had any trouble. This is the classic small "hole-in-the-wall" kind of place where the food is great but you need to be willing to wait a few minutes if you're not the first in line. Our office staff love it, and it's become one of the places people just know about from a growing word of mouth reputation. You'll see bankers and day laborers and everyone else there -- except people in too much of a hurry. If you need it faster you can usually call ahead and they'll have stuff ready. The Number 7 is awesome, esp. with a little green sauce on each bite. Best value for real Mexican food. Word is that one of the other Mexican places was caught digging through their dumpster trying to figure out what cheese they use 'cause it's so good.
I don't care if they have beards, or they serve me an hour after I ordered.. doesn't change the fact that it's the best quesadilla (burrito) I've ever had. I live in Dallas now and it still doesn't keep me from occasionally making the 1.5 hour trek just to eat at this place. These other review…
my husband and I love El Charro ~ when we walked in this evening to enjoy our wonderful meal... there was 2 hostesses at the front door...the young girl with long dark hair was RUDE!!! We stood there for a few seconds... she never greeted us...never smiled, she appeared to be annoyed having…
This place is Awesome! From the moment you walk in, you'll feel the warmth and friendlessness. The atmosphere gives you the subliminal feel of authentic Mexico. The servers/ waiters are fast and very attentive. The white cheese ( I prefer with beef) queso is some of the best I'd ever eaten and I…
Food is good; so much so that the help is usually at their very own table eating which leaves not so much time for service. If you like empty drinking glasses and watching the staff eat it's a solid 5 star.
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Have visited previously without issues. Visited on 6/4/16 and the meal was lacking to be polite. The medium rare steak was almost well done, and dry; cesar salad limp and warm like it had been sitting out for awhile waiting to be served. Server (Ashley) was polite and offered to return the steak, but that would have made my wife eat alone on a special night. THE MAJOR ISSUE was management's lack of response; a note on the receipt asking for a call, an ignored message on the general manager's phone, and on my third try, when I got him, not even an apology, but an, "I'll get back to you". It has now been almost two-weeks without a word. Too bad, it used to be a nice place.
Yum Yum! Watch out Posados, Mercados and forget about El Charros on the ridge this small restaurant is whipping out quality authentic Mexican food at low prices. I was thoroughly surprised and very pleasantly pleased when my Huge plate of beautifully prepared food was served so fast. The owner was truly concerned about our visit and thanked us for coming. The waitress was very attentive from beginning to end. This is now one of my favorite places to go and with the prices they charge, I can take a few friends with me the next time- WILL YOU BE ONE? I guarantee you'll enjoy it and be a repeat customer like myself! Lip smacking good!
I give this place a 3 because the food is ok. There is one dish that I love and that's the only reason info to this place. The customer service is well what can I say it's just young folks doing there job. We went on a special day and the lady who cleans the tables was really rude. She saw that we were low on chips and she just grabbed the tray did not say excuse me or anything. Than she came back and placed them down with such an attitude. We will not be going back there again. Besides the salsa is not even good. It's bland. I think there more worried about selling alcohol than selling food.
Dined here with a group of coworkers and students from our institution. The service was just okay but the environment was pretty nice. They serve you two types of salsas; one of which is traditional and the other a white cream sauce. Both were okay but I prefer the traditional sauce. I ordered the fajitas which was large enough to feed to persons. The steak was very tender and juicy while the shrimp was flavorful and accompanied by a side of melted butter. I've recommended this place several times and will dine here again.
so, I was reading reviews on this restaurant on another site, and they got a couple of "bad" reviews. And wouldn't you know those bad reviews made me WANT to try this place. The bad reviews were about how spicy their hot sauce was, and how much chili powder they used. Not only was this place good, but I went back the second day for round two. Oh and the hot sauce.. not THAT spicy. At least this place has good hot salsa. The papacita's in longview doesn't have ANY spicy dips. (I won't eat at that one.)
My husband's boss wanted to meet him at Don Juan's for lunch one day and encouraged me and our daughter to tag along. It has a great family friendly environment and the food is fantastic. The queso dip is incredible - very creamy and rich tasting and served with toasted bread. Their hot sauce is the best I've tasted. And the flauta plate I shared with my daughter was so tasty, we returned within the week to get her some more. We're regulars now.
I don't care if they have beards, or they serve me an hour after I ordered.. doesn't change the fact that it's the best quesadilla (burrito) I've ever had. I live in Dallas now and it still doesn't keep me from occasionally making the 1.5 hour trek just to eat at this place. These other reviewers are going to a hole in the wall and complaining about service and grooming??? Why?...
Hands down this is my favorite place for a hot fresh decent price meal! The service is amazing. Very friendly and patient. The whole place in general seems clean. Bathrooms always looking and smelling clean. Because you know the type of business it is by the bathrooms. Clean bathroom= clean kitchen.
Just aweful. Food was cold n blane my husband n I have eaten at other Jalapeño Tree locations but this was by far the worst customer service was aweful. This location need to go back to the drawing board. Would not recommend this location.