Amazing place and people. Great environment, good food, comfortable seating and fast friendly service.
Surprisingly great theater and experience. Being in sort-of the neglected part of town, I was expecting the movie experience to be similar. However, they have digital sound and video, which was fully unexpected. They have 5-10 seats in the back for handicap accessible, which is useful for one…
TERRIBLE!!!! (Side note: Innovative Pest Control in Lindale just treated this nasty establishment for bedbugs and lice all over the seats)They were VERY rude and not helpful. The manager got pissy because we interrupted her lunch because we needed help and refused to let us in. They were racist towards my boyfriend using inappropriate slurs. I wouldn't have expected this from a MANAGER. Very upset and disappointed because we've always loved coming here. The place was also very unclean with trash all over the ground. Saw several health code issues. NASTY. WILL NOT BE RETURNING!
The theater is nice. The food service seats give you slightly more room than normal theater seats. This is the perfect place for dates or just an enhanced experience to all movies w/ food and drink options. The food is tasty, comparable to an Applebee's or Chili's.
I think this is the best cinema in Tyler. It's clean and the Chicago popcorn is the best. And the employees are very friendly.
It's been over a year since we've gone there when I originally went the food was great And so was the movie experience. I was really disappointed to find that the food was terrible they were out some of the things that we wanted to order. the service was horrendous the order was wrong they just gave us what they had not what we ordered and then told us that they didn't have it. And to top it off the appetizers were served after dinner was served. They said they were going to adjuster bill for giving us what we didn't order but they didn't they charged us for the wrong order. Overall I'd say you're better off going someplace else to dinner and going to a movie there not ordering anything or just plain going to a different theater. I wish I had read some of the recent reviews before going
The women selling tickets was very discourtious. While asking the simple question "How old do you have to be to watch this movie?" she continued to roll her eyes and rudely explain as if asking the question was an outrageous question to answer. I am very displeased.
Food was good and reasonably priced. Seats are extremely comfortable. Love not having to get up for refills of popcorn or pay $5.00 for bottled water because they have filtered tap water for no extra charge. I really like that the Tyler location only has one row of leather office chair seating per theater, compared to other SMG venues that have roiling chairs every other row. Love the extra room in between rows compared to regular theaters. Awesome to be able to reserve your seats as well. Very cool experience.
I am from out of town and we decided on this theater since it was the only one playing Pixel. I was a little worried because of the reviews. I'm glad I didn't listen to them. The staff was friendly, they had two cops for security, the theater was clean and the food was the same price as for my home towns theater. Only reason I didn't give 5 stars was popcorn was a little cold. Other then that great time.
Poor costumer service. Would not accept online tickets over ID problems, even though they were paid for with a credit card, which I had to be 18 to be able to have..
great place....great employees...great deals on popcorn....did i say ???? GREAT.....oh yea .....GREAT !!!!!!!!!