I first went to Simply Mac in tyler to get my screen replaced and their services sucked all around. I ended going to PC Warehouse and they gave me the best service I could imagine. You can 100% trust these guys with your machines!!
I gave a friend my old iMac, built in 2008. I had forgotten the Admin codes, but they said that they could upgrade the OS. They said that was an easy fix, no problem. We gave them $75.76, they would only take cash or credit cards....no check. They issued a debit card to pass on to my friend. Before we left, she arrived with the computer, and it seemed like they were going to fix the problem, so we left. Shortly, I got a text that they were refusing to do the job, as they said that the computer was too old, however, they would be glad to recycle it. However, others said that the computer can be partitioned and have the new OS installed, and it will work fine. I took the debit card back today and was told that they do not refund money cards by the one who rang up the purchase to begin with and did not tell me that, when I bought the service. They eventually refunded my money, but I had to threaten to file fraud charges.
Went by after work to get a new motherboard, got one and went home to install it. Ended up needing a different CPU fan since the one I had wouldn't fit and I called at 6:40 (20 mins before they closed) to tell them I was on my way and was only 5 mins out. Lady on the phone told me they were closed and wouldn't wait for me. I needed to have my computer up and running that night. So I had to go to Best Buy and buy a whole new computer to get up and running. Next morning I took back the motherboard and they charged me a 8% restocking fee.... wow. Never going back.