I have a prepaid plan with AT&T, I've paid my May bill, I always pay on time, as it's on auto pay. I have a 6S Plus. I just returned from a vacation where my wife's phone steadily got a better signal than me, I rarely had a signal and she almost always had a signal. Her plan is with Verizon. We shopped and discovered we could have a joint plan for $10 less than what we were paying, plus get a better signal. We called and switched our service. AT&T locked my phone, my phone, I had it before I signed with AT&T. It was never on a pay plan, I paid cash for it. I've danced to their this policy and that for four days with NO PHONE. They claim I must have service with them for 6 months. I've had service with them for three years. EXPERTISE, they show less than 6 months, can't give less than one star., PROFESSIONALISM, I spent three days now on the phone begging to get MY phone unlocked. PROMPTNESS, you're looking at a three hours on hold, just to talk to an idiot that tell you they must follow policy. If I get my phone unlocked I'll never do business with AT&T ever again. Fellow Cell phone users, you don't want any part of AT&T, they have farmed out most of their Customer Service to BFE, all they can do is read from a book telling you what policy says. My name is Wayne Cox.
I have a prepaid plan with AT&T, I've paid my May bill, I always pay on time, as it's on auto pay. I have a 6S Plus. I just returned from a vacation where my wife's phone steadily got a better signal than me, I rarely had a signal and she almost always had a signal. Her plan is with Verizon. W…
3320 W Shaw StTyler, TX 75701
From Business: AT&T is one of leading communications services provider in the United States. Based in Tyler, Texas, the company provides IP-based television service with AT&T U-verse TV. It also provides communications services in the areas of telephones, Internet access, laptops, hand-held devices and Wi-Fi services. Additionally, AT&T …
Hope your not in any hurry! Me and my wife stopped by to just pick up a new case for my phone, waited for well over an hour and half no one even spoke to us expect the gentleman at the door when you first come in. They really just need someone decated to checking people out. Not the place to go …
1027 S Jackson St Suite 103Jacksonville, TX 75766
From Business: The AT&T store in Jacksonville, Texas is located at 1027 S Jackson St Suite 103, near the intersection of Canada Street and S Jackson Street. We are located south of Bolton Park and southeast of the East Texas Medical Center. There are many nearby landmarks to help you find your way to our store. We are one quarter of a mi…
Serving the Tyler Area.
From Business: U-Verse TV Switch to a TV Package for everyone in the house! Enjoy a high quality picture along with Total Home DVR, Multi-view channel browsing, On Demand choice…
Totally unreliable! If it rains, find something else to do because you will lose your satellite connection! Out during the Triple Crown horse races …
Hope your not in any hurry! Me and my wife stopped by to just pick up a new case for my phone, waited for well over an hour and half no one even spoke to us expect the gentleman at the door when you first come in. They really just need someone decated to checking people out. Not the place to go unless you plan to make a day of it!
I don't normally write bad reviews for businesses...but my terrible experience with iPhone ER prompted me to write this review and warn others. iPhone ER "repaired" the broken screen on my iPad gen 4. Their "repair" cost $140 and ended up damaging my iPad permanently. The new screen never worked right and when I took it to another iPhone repair place, they discovered permanent damage in the iPhone wiring, caused by iPhone ER. This other business replaced the screen and fixed what they could of the damage for $54. When I called iPhone ER to ask for a partial refund - within the warranty period - I was told, rudely, that they would not do that and that they were recording the phone call. I was calm! You would do better to NEVER use this business. They're terrible.
Replaced my LCD screen about 2 1/2 months ago and it has already went out. I went in on Thursday to have them do a warranty on the LCD because it was not my fault and the screen was not broke. They say they only do a 7-14 day warranty on the part at $150.00 a pop. I do not know anyone that only does a 7-14 day warranty. Cole Celleuar replaced the screen and said they do a 6 month warranty on the LCD for around the same price. I would stay away from these guys. They are using cheap parts and selling them as top of the line parts and have no warranty.
This is the worst store ever. It is sad when a customer is afraid to go to a cell store due to being mistreated and harassed by the staff. Taylor n Joshua are the only proper people in this store. The other stores ALL reported complaints of this corporate store but the Headquarters does nothing because they do not care about service, Lee Tadlock, was rude and mean to me and then when given a heads up i was coming in to fix my second phone in 2 months, was loud and overly sweet to a customer offering her service i had to beg him for.... even a survey so she coukd say how nice he was .. did not offer me that survey the day he treated me like crap . I was with at&t for 21 yrs. I now know why they cost so much... you will never have to deal with this type of behavior or service. JOSHUA tries but i was trembling and kept customer care on the phone out of fear when i went into the store and tech still got mad at me because i did not want to leave my only communication tool with them.
This place has the worst customers service in town. The salesmen are rude and could care less to actually help you. Go to the one on the loop if you need a Verizon store in Tyler. They are much better!!!
This company needs to get their act together. They don't communicate well with customers or coworkers and causes problems for customers. I went to the store to get my phone fixed and they ran a diagnostic on it and said it'd be 3-5 business days until my part was in. I waited a few days and called back about the part and they gave me the run-around saying they didn't know what I was talking about. So, then he says it will be 3-7 business days until my part is there. It'd be great if they would learn how to communicate better. This is aggravating.
This place is shady at best. Sold a defective phone and refused to refund. But offered to send it off... as if I'm going to trust you with anything again.
This cell phone store offers no refunds and no exchanges. They will sell you cell phones with no manuals. The arrogance of the young guy behind the counter makes me wonder why they have him Employed. Bought a phone software was not working correctly. Cell phone carrier said I could return it because I was in 14 day window this young guy could of cared less about the issue. Carriers Rep was in store and the rep said to replace it. The young guy recited No Exchanges No Refunds. My opinion if you can go somewhere else save yourself a lot of trouble and shop some where else. Accessories for cell Phones here are way over priced,!
I have two reviews but I'll simplify them into one. I purchased an iPhone 4s that needed a new headphone jack due to a hole inside of it. They apparently don't evaluate the products they buy before or after their transactions. Secondly, I payed them $90 to replace the screen on an I touch 4 and when I came a week later to pick it up the entire left side was lifted from the body. He explained this was normal. So...buyers remorse is what you'll get yourself into if you choose to do business with this generic company.