I'm impressed! After a broken windshield replacement, the cameras needed realignment (safety item). The master technician was not happy with how it was coming out so spent extra time to make it perfect rather than just rush it out the door. I don't care about the extra time to get a safety system fixed, I do appreciate that it is done right, like new.I will not take my new Honda anywhere else but it probably won't break again.
I was driving my 2002 Honda Accord on a long journey from Salt Lake City to Kennewick, WA. Out in the middle of nowhere, I suddenly lost my cruise control and my speedometer and my engine light went on. The car seemed to run OK, so I limped on into the nearest Honda dealer, which happened to be Middlekauf. They took excellent care of us, diagnosed the problem and told us they could have the part in a couple of days, however since we were heading to a different destination, they said that we could safely drive the car the rest of the way and tell the Honda dealer in Kennewick what part was needed. That is what we did. Catastrophe averted! The dealer in Kennewick replaced the part that Middlekauf had identified and that solved all the problems. Thanks to all the guys in the service department at Middlekauf. They are the "real deal."
We currently are purchasing a car from them, after6 months of payments we start getting threats they are going to shut our car off all because we had not changed our phone number with them, the salesman had no knowledge about the car he sold us and the management are short tempered and difficult to deal with. Nice until they suck you in, then the demeanor changed. The car we bought has a bad transmission and electrical shorts in the blinker system and they failed to mention this upon purchase. They sold us a car worth 3000.00 blue book for almost 9000.00 with interest. Horrible experience, I would not recommend them to anyone. We have not missed a Payment ever..
I just wanted to give a quick 5-star recommendation to Mountain West Auto. This a big-hearted dealership with small-town values. Honesty & integrity are obviously the way they do business. I have a somewhat crazy story...I do not live in Idaho but I actually live in California...but was visiting my son in Utah and just happened to find an add for a truck at Mountain West Autos. I decided to make a 3-hour drive to this Twin Falls dealership...it was absolutely worth my time! I met with the manager Greg and the owner Todd...they treated me like family. They are both very helpful, courteous, and kind...and absolutely no-pressure to buy. They really did care about what was best for me and my wife. I walked away feeling completely satisfied and excited about the truck that I purchased from them...they gave me wonderful deal. Thanks Mountain West Auto...you have restored my faith in car dealerships...I will definitely drive any distance to come buy from you again! Tomorrow we will be driving my new truck on our first road trip...back to our home in California. I highly recommend you check this place out! Todd & Amy Smith
These people need to be put out of business....I bought from them in Hailey...car blew up 2 months later.....If you have had a bad experience please get in touch with me at firstname.lastname@example.org...THEY NEED TO BE PUT OUT OF BUSINESS> HORRIBLE HORRIBLE what they do to people just trying to make it in this world.The owner of this is named ANgus
OMG! This place sucks!! DO NOT EVEN VISIT THIS PLACEWe financed a 4X4 Chevy truck through this Cars 4 U..it broke down over 3 hrs away from Twin Falls within the first 4 days! We received no help from Junior except to have him tell our Finance company that we abandoned our truck..which is a LIE! WE HAD THE TRUCK REPOSESSED a day before the first payment was due because of Junior lying to the finance company. This is the first n only used car dealership that did not lift a finger to help fix a BUM VEHICLE that they sold! SMH..yes I agree Junior Is useless! I am a positive person but we took our last $2000.00 to get a truck n this happens..no way to work..no transportation..just out $2000.00!!! BAD DEALERSHIP! (OR MANAGER?!!)
No customer service, told us to come by to see a car and wouldn't let us test drive. J.r is useless and inconsiderate . Wouldn't recommend this dealership to anyone. I don't know how this company stays in business, this guy has no customer appreciation.
My husband and I bought a truck from Rob Green a few weeks ago. We have bought tons of new and used cars and have NEVER been treated the way we were there. We drove from Idaho Falls, and were told that the truck would be detailed once we got there. Once we arrived the truck was FILTHY. There was dog hair everywhere and I'm not even sure that it was washed outside. We went inside to do paperwork and we were told that the shocks were bad on it and that the dealership would either fix it or take off the price. Since we live so far away we opted to have them price quote us for the shocks and we would replace them on our own and have them take off the money. We were told that would be $250 that included labor. They removed that off the final price after a TON of arguing because we were told we are buying the truck at wholesale cost now, but then we were charged for a maintenance fee of nearly $400!! We were told that we wouldn’t be charged that, but they needed to show it on there. We didn’t even realize until we had signed papers and left the dealership. We went to lunch and discovered that they did indeed charge us for that fee, thank GOD they made that part right when we showed back up to the dealership after lunch. By the way once we made it home and had the truck in the shop for new shocks it was $550 with labor. I also asked to top off the tank, I was told NO because we were getting the truck for such a good deal. So as we are heading out of Twin Falls we stopped to get gas and where you put the pump handle in it was just dangling there. Not a big deal since we can fix that on our own, but why couldn’t this all have been done before we purchased it?? Once we finally got the truck home we started detailing it and noticed that the back window must have been broken out because there was a TON of broken glass under the back seat. Seriously how hard would it have been to vacuum the dang thing? Normally when we buy autos we inspect things a little better, but since we had a long drive there and a long drive to go it would have been nice to be able to trust a dealership. We will never be back to buy another vehicle again from your company.