They are rude, and not helpful. When I asked to talk to the service manager laura refused(also refused to even work on my in warranty vehicle).. left messages for trent (manager) but still haven't received a call back.. Called corporate bc of a faulty ac compressor and was supposed to have been called back today, still haven't received a call back. So the coustomer service at corporate is also below par as well as townsend! Warranty ha they wont/haven't honored the warranty and refused to preform diagnostic and supply the results.. the service department isnt helpful and refused to work on the my 2016 altima with 28373 miles(factory warranty is 36 month 36000 miles)... best thing to do is stay away and go to somewhere else.. BBB was contacted as well as consumer affairs report filed.. I Had to rent vehicle so my pregnant wife could make her Dr.appointments.. And I was told verbatim from their service department "we dont care about your constitutional rights" so if you do want to use Townsend Nissan.. use at your own risk
Great help & saved us alot of money, didn't do anything except what needed to be done. Will definitely go back if anything else happens.
Recently made a visit to the New & Improved BMW Service dept and was extremely impressed. Based on your previous review, I felt obligated to sing the high praise of Townsend BMW's 5 STAR SERVICE TEAM!! ROLL TIDE!! -CR
Recently purchased a used car... 8 days later the clutch will not fully retract... The Manager of the used sales department informed us that the 90 day warranty did not cover the clutch and it would cost us $1800. We asked if the would at least go 50/50 on the repair cost. After days of no phone call returns.. The Manager agreed to $1600. I did not agree.. My trust in them was gone. I will never go back to that dealership again because of the used car manager. He had no sympathy that we had just spent over 20,000 on a car that in 8 days started having problems. I was told everything was up to him. In all fairness our salesman was nice...I would never encourage anyone to by from there.