My husband and I went to Chuy's for the first time this weekend. Gameday weekend we were sat right away and our server was very nice. When the server brought out food my husbands order was wrong. No big deal it happens. About 10 minutes later the manager comes over and tells us the kitchen prepared it wrong again and that he would have it fixed and comp our meal. We thought it was nice of him and decided not to judge the restaurant on this one visit. The next night we decided to eat there again making a to go order. When we called the server on the phone was very rude and didn't even ask our name again we figured they were busy and decided not to judge them. When we arrived to pick up our food we explained to the hostess that the guy who took our order was very rude and didn't ask for our name. She apologized and went to get our order. When we got home and started to eat our food we noticed everything was not in the bag. They had not put our complete order in the bag before giving it to us. Seeing how we live 20 minutes away from the restaurant there was no way we were going back there at 9:00 pm so we called to speak to the manager. After being on hold about 15 minutes we decided to hang up. I was a server for many years and I understand that occasionally an order gets messed up but not every time someone comes in. As a manager myself having customers on hold for 15 minutes especially when they are unhappy is just bad business. I for will not go back to a place where they care so little about their customers.
1130 University Blvd Ste B1Tuscaloosa, AL 35401
From Business: Qdoba Mexican Grill is a chain of more than 480 casual restaurants that has been operational since 1995. The chain specializes in Mexican cuisine. Its restaurants…
Food was old.... didn't have any flavor..poor customer service
Personally, I love this place. I've been there multiple times with about 5 different people and they all have enjoyed it immensely as well. Super cheap, but the food is great and the servers are all super friendly and attentive, generally have gotten our food in under 15mins. Guacamole is delicious, as well as enchiladas, portions are standard, but with the basket of chips I usually eat beforehand, generally have leftovers.The first time I went was in Nov. 2013 and I hear this was post-upgrade, so I would recommend giving it another try if you haven't in awhile!
I have my favorite Mexican restaurant that I like to eat at but, on this day we tried this new place and was very surprised. Great food and service.
never found anything wrong been eating here since it opened. love it!
The atmosphere is great and service was great but the manager is terrible. hes mean to employees, hes rude, makes the servers pay for things that they shouldnt have to pay for.
We eat at the Iguana Grill and the atmosphere and food are excellent. I love the salsa's especially the black one. I have had the guacomole and it is really good.