Pep Boys Auto Service & Tire
535 Skyland Blvd, Tuscaloosa, AL 35405
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I wish there was a negative star option for these scum bags. I had to get my car towed there for what I was 100% sure was a dead battery. My car sat there 2 hours before they got to it and said "the battery is fine" and that I need to replace my starter. They ring that up to be $500!! The part for my car was $90?! Obviously I said don't touch my car and I went to autozone to test my starter which they said was perfect then they checked my battery (which was bulging) and said it was as dead as it could possibly be. So thank you pep boys for your incredible expertise and trying to over charge me quadruple. SCUM.
This PepBoys is horrible! I called wanting my pinion seal changed. They said it'd be no problem and to bring it by. I arrive 10 minutes later & am told it will be 45 minutes for the technician who does those repairs. I return 45 minutes later...I am then told it will be an additonal 20 minutes. 1 hour later they take my Jeep back. ANOTHER hour goes by, I am told it will be over $1000 because something on the front of the vehicle has to be replaced. Also a wheel bearing "has" to be replaced and the tires "have" to be aligned. I requested 1 seal be replaced. 3 hours after my initial phone call I left PepBoys with nothing done and 1/2 a day wasted. While I was there I never saw anyone with a tool in their hand look at my vehicle...but I did see 3 people texting and 1 person eating chips while sitting around my vehicle. 2 people left angry while I was waiting because of the ridiculous wait time. Do not waste your time here.
Due to the extremely poor roads I burst yet another tire but not just one this time... TWO! I was in close proximity to Pep Boys on Skyland. They made thing A-Ok within 30 mins. Tim and Courtney had the best customer service and they made sure I left there in a much better mood! Will definitely continue to do business with them!
I am a highly satisfied new customer. The Store Manager greeted me upon walking into the business. They did an oil change and installed new tires. I had an appointment for the services. I was in and out. I recommend this store to anyone that values quality service and competitive prices.
I've been going to Pep Boys on Skyland Boulevard in Tuscaloosa, Alabama since the beginning of the year and have been thoroughly impressed. I use to frequent WalMart for my car issues but now my allegiance is with Pep Boys.Their friendly, fast service cannot be beat! I like the fact that the personnel- - especially Tim and Cortney, are so personable and knowledgeable! I will continue to come back for oil changes and any other car issues!! Thank you!! -- Desiree T.
I took my car in for a routine oil change and the team at Pep Boys were so professional and eager to help. They pointed out issues with my vehicle that needed to be addressed. I was very impressed. Tim and Keandre did a thorough job inspecting my car. I will return to Pep Boys for future repairs.