Zero customer service etiquette, Had an issue with a truck that had to be towed to their shop. Wrong part was order and had to be modify. Before being modify and place back upon the truck. Driver slept in front of the building in the truck for two nights before tractor was fix and being place back on the road the third day. Service manager STAN HEATHERLY not one time spoke with driver who was from out of town to accommodate him by asking him did he want to go to a hotel or did he had anything to eat or drink. POOR CUSTOMER SERVICE. Only 1 employee from back of the house gave the driver a ride upon request. THESE PEOPLE ARE SOME OF THE WORST PEOPLE THAT WAS CREATED ON THIS EARTH. RUDE AND MEAN SPIRITED AND INCOMPETENT. A DEALERSHIP THAT HAS A TRUCK IN FRONT OF THE BUILDING WITH THE VIN# STILL ORDER THE WRONG PART. AND THEN HAD TO BRING THE WRONG PART TO ANOTHER COMPANY TO HAVE IT CUT DOWN TO THE PROPER SIZE AND RE BALANCE. I WILL NEVER RECOMMEND ANYONE TO BRING THEIR TRUCK HERE.
628 S Gloster StTupelo, MS 38801
From Business: Dossett Buick Cadillac GMC in Tupelo, MS is a Cadillac, Buick and GMC dealer. Dossett Buick Cadillac GMC offers new and used cars, parts and service, financing an…
Pleasant & polite, good service and as long as you call and let him know you are having problems he will work with u. If you need extra time for payment. He try to help his customers.
I bought my altima three years ago from carlock. While my car was under warranty, everyrhing was great. I bought a new set of tires from them since it was time, and they were so great. I went to get my tires rotated for the first time. I walked and was greeted by Russ, and told him what I needed. He replied is that all you need? You don't need an oil change or anything? I said no, but the tires were a little low on nitrogen, could he make sure to top them off. He replied, well we don't fill tires up. We do a nitrogen refill where we drain the tires and refill them. I said how much, and he replied 69.99. What! I needed 4lbs per tire. I told him no I would just fill it with air. He seemed agrivated that I was not spending money. When I got my car back, I left the dealership and my car was not driving right. It was pulling real bad to the left. So I checked the tire pressure, they over filled two tires to 40lbs and left the other two low. The ones that were low were alternated like the high ones were. I don't know if it was on purpose, but I can tell you that is very dangerous. It affects the way your vehicle drives. Not to mention in rain can cause bad hydroplaning. I do my own mechanic work, but one of the few things I can't do is tires. I promise on everything I will not be dealing with carlock again. I have had other bad experiences with warranty stuff, but I had let it go. I guess as long as your spending money your in good shape. If not it's like rolling dice. Use caution if you are not familiar with car mechanics, don't use them. Your family's life may very well depend on it.
Great place to get your rig worked on. The staff there are very knowledgable and courteous. Recommend them to any one with a truck for all your service needs, they'll Make It Happen!
Great experience! I purchased a pre owned Nissan from them last month and I could not be happier. I followed up with a service on my daughter's car yesterday and had another good experience.
Great place to go for a vehicle they work with you.