They are okay...but be very prepared for hard times..I lost my grandmother and my 11 year old daughter was having surgery in the same day. My insurance was not payed because of my daughter condition and sudden death I couldn't make my insurance payment until the following week I only had enough to make the car payment which I thought was more important but I guess paying on time is not important..I couldn't leave children hospital because my daughter would have been alone and I called and explained what was going on and I was told that it was not there problem..I really liked this car lot . I even sent a few customers to show I appreciate the great service they gave me from the beginning...but I guess they don't value there customer to make them return..I understand that it is law that you must have insurance but the feedback I received back was so rude...several people told me not to purchase the vehicle from them but I decided to give them chance..I can say the have nice vehicle I never had a problem with mines. Just don't expect them to value you...
Zero customer service etiquette, Had an issue with a truck that had to be towed to their shop. Wrong part was order and had to be modify. Before being modify and place back upon the truck. Driver slept in front of the building in the truck for two nights before tractor was fix and being place back on the road the third day. Service manager STAN HEATHERLY not one time spoke with driver who was from out of town to accommodate him by asking him did he want to go to a hotel or did he had anything to eat or drink. POOR CUSTOMER SERVICE. Only 1 employee from back of the house gave the driver a ride upon request. THESE PEOPLE ARE SOME OF THE WORST PEOPLE THAT WAS CREATED ON THIS EARTH. RUDE AND MEAN SPIRITED AND INCOMPETENT. A DEALERSHIP THAT HAS A TRUCK IN FRONT OF THE BUILDING WITH THE VIN# STILL ORDER THE WRONG PART. AND THEN HAD TO BRING THE WRONG PART TO ANOTHER COMPANY TO HAVE IT CUT DOWN TO THE PROPER SIZE AND RE BALANCE. I WILL NEVER RECOMMEND ANYONE TO BRING THEIR TRUCK HERE.
Horrible car dealership!! They took my down payment money, talked me into a car that really should be in a junk yard from all the mechanical issues. Then they didn't stand behind their word of fixing things they had agreed to. Run , don't walk. Save yourself the headache. I don't see how they stay in business....
They are all liars! I traded my nice 2007 Camry and 3,800 cash for an SUV! The vehicle looked extremely nice, but had many issues! They knew about the problems, but didn't tell me. It had oil leaks, a leak in the power steering hose, a leak in the sunroof, bad breaks and some smaller issues! It's been 12 weeks and still haven't seen a title! They said they mailed it 2 days after I bought it! After 90 more days I'm filing a complaint! They won't be able to sell cars until they produce my title. My vehicle is still listed on their website!
Pleasant & polite, good service and as long as you call and let him know you are having problems he will work with u. If you need extra time for payment. He try to help his customers.
I bought my altima three years ago from carlock. While my car was under warranty, everyrhing was great. I bought a new set of tires from them since it was time, and they were so great. I went to get my tires rotated for the first time. I walked and was greeted by Russ, and told him what I needed. He replied is that all you need? You don't need an oil change or anything? I said no, but the tires were a little low on nitrogen, could he make sure to top them off. He replied, well we don't fill tires up. We do a nitrogen refill where we drain the tires and refill them. I said how much, and he replied 69.99. What! I needed 4lbs per tire. I told him no I would just fill it with air. He seemed agrivated that I was not spending money. When I got my car back, I left the dealership and my car was not driving right. It was pulling real bad to the left. So I checked the tire pressure, they over filled two tires to 40lbs and left the other two low. The ones that were low were alternated like the high ones were. I don't know if it was on purpose, but I can tell you that is very dangerous. It affects the way your vehicle drives. Not to mention in rain can cause bad hydroplaning. I do my own mechanic work, but one of the few things I can't do is tires. I promise on everything I will not be dealing with carlock again. I have had other bad experiences with warranty stuff, but I had let it go. I guess as long as your spending money your in good shape. If not it's like rolling dice. Use caution if you are not familiar with car mechanics, don't use them. Your family's life may very well depend on it.
PSA: Please be careful with dealing with or do not deal with Lee Motors on S Gloster St. in Tupelo,MS. The owner is very deceitful & the cars are remodled "lemons". I purchased a car from here & after 1 week the car started having major issues. I was promised that those things would be fixed & they never were. In fact after only two months the car totally quit (transmission/motor). I was forced to go purchase a new car from a lot. But the worst part is, that when i recieved my mothers bank statement this company had taken unauthorized money out of her account & tried to lie about it! I am pressing charges & spreading the word. DO NOT END UP LIKE US. This guy is taking from/advantage of people who work hard for their money. SPREAD THE WORD...LEE MOTORS IS PURE GARBAGE
Beware of of ODOMETER FRAUD at this dealer! My friend just bought a car from them only to discover that the odometer had been rolled back 50,000 miles!
DO NOT USE! Asked to tow to a local body shop, they didn't and took it to their place and charged us $40 per day from Sat night to Monday. If we had known this, we would have left it at the gas station.
Brought a truck from them on Saturday for cash...Took us 3 hours to get home...Changed oil it was sludge..need new oil pump...They said it was a great truck..HA! Piece of junk!!! I know its sales final but this was a real rip off