What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
629 E President AveTupelo, MS 38801
From Business: Come to Hankins Service Center to solve any of your car's problems. We handle jobs of all sizes and cars of all makes. We have expert mechanics with over 25 years…
628 S Gloster StTupelo, MS 38801
From Business: Dossett Buick Cadillac GMC in Tupelo, MS is a Cadillac, Buick and GMC dealer. Dossett Buick Cadillac GMC offers new and used cars, parts and service, financing an…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Zero customer service etiquette, Had an issue with a truck that had to be towed to their shop. Wrong part was order and had to be modify. Before being modify and place back upon the truck. Driver slept in front of the building in the truck for two nights before tractor was fix and being place back on the road the third day. Service manager STAN HEATHERLY not one time spoke with driver who was from out of town to accommodate him by asking him did he want to go to a hotel or did he had anything to eat or drink. POOR CUSTOMER SERVICE. Only 1 employee from back of the house gave the driver a ride upon request. THESE PEOPLE ARE SOME OF THE WORST PEOPLE THAT WAS CREATED ON THIS EARTH. RUDE AND MEAN SPIRITED AND INCOMPETENT. A DEALERSHIP THAT HAS A TRUCK IN FRONT OF THE BUILDING WITH THE VIN# STILL ORDER THE WRONG PART. AND THEN HAD TO BRING THE WRONG PART TO ANOTHER COMPANY TO HAVE IT CUT DOWN TO THE PROPER SIZE AND RE BALANCE. I WILL NEVER RECOMMEND ANYONE TO BRING THEIR TRUCK HERE.
Pleasant & polite, good service and as long as you call and let him know you are having problems he will work with u. If you need extra time for payment. He try to help his customers.
My car's check engine sign was on last week so I took it to Tom's auto services for a regular check. They were supposed to diagnose what was wrong with the engine and inform me of the issue. That was the only service I requested. However, after checking the engine, they turned off the check engine sign without my permission. I was not told until it was done. And it was too late. My car’s powertrain is still under warranty so I can take it to the dealer and get it fixed for free. However, without the check engine sign on, the dealer won't fix it. It would cost $1000+ to fix it and my warranty will expire in a few months. They told me they could not fix it and ask me to take it to the dealer. BUT THEY TURNED OFF MY CHECK ENGINE LIGHT!!! How can I get it fixed without the light on??? It’s not their first day in business and they should know the consequences of what they did to my car.They left me in a very risky situation and my engine could die any time after my warranty expires. I COULD HAVE HAD IT FIXED FOR FREE!! Now I probably have to pay more than $1000 to fix it in the future.What really makes me mad is their attitude toward resolving the issue. There were ABSOLUTELY NO CUSTOMER SERVICE. They were extremely rude when I tried to approach them about the issue a few days. My check engine sign was off and I wasn’t even sure if it’s safe to drive my car anymore. They wouldn’t admit that what they’ve done puts my car in a dangerous situation. And they also tried to sabotage my car in order to turn the check engine light on!!!! WTF?! I stopped them immediately after I found out. The manager said ‘Since you are already unhappy with us, you won’t come back anyways” I said “Yea, I would never come back” Then he said “Then why are you still here?! Leave now!!” He completely drove me nuts!!I just want to warn everyone else who’s considering taking his/her car to Tom’s. Don’t go there unless you want your car messed up!!
I bought my altima three years ago from carlock. While my car was under warranty, everyrhing was great. I bought a new set of tires from them since it was time, and they were so great. I went to get my tires rotated for the first time. I walked and was greeted by Russ, and told him what I needed. He replied is that all you need? You don't need an oil change or anything? I said no, but the tires were a little low on nitrogen, could he make sure to top them off. He replied, well we don't fill tires up. We do a nitrogen refill where we drain the tires and refill them. I said how much, and he replied 69.99. What! I needed 4lbs per tire. I told him no I would just fill it with air. He seemed agrivated that I was not spending money. When I got my car back, I left the dealership and my car was not driving right. It was pulling real bad to the left. So I checked the tire pressure, they over filled two tires to 40lbs and left the other two low. The ones that were low were alternated like the high ones were. I don't know if it was on purpose, but I can tell you that is very dangerous. It affects the way your vehicle drives. Not to mention in rain can cause bad hydroplaning. I do my own mechanic work, but one of the few things I can't do is tires. I promise on everything I will not be dealing with carlock again. I have had other bad experiences with warranty stuff, but I had let it go. I guess as long as your spending money your in good shape. If not it's like rolling dice. Use caution if you are not familiar with car mechanics, don't use them. Your family's life may very well depend on it.
Michael was incredibly courteous and kind. We were unable to get the lug off to change the tire but he towed it for us and even offered to bring us home. My daughters were there and we did not need a ride but he was wonderful. Thanks!
Need to update phone number good in what he do work well on cars all ways on time buzy person to catch up with
Great place to get your rig worked on. The staff there are very knowledgable and courteous. Recommend them to any one with a truck for all your service needs, they'll Make It Happen!
i would give it no stars if I could...These Jag Offs decided to strip the bolts of my engine gaurd, then they used Zip Ties to fix it and not tell me about it!! I went to changet my ownn oil later and saw this ... it;s going to cost me more money to fix these mistakes caused by this F***ed up shop!!DO NOT GO TO MEINEKE OF TUPELO!!!!!
Great experience! I purchased a pre owned Nissan from them last month and I could not be happier. I followed up with a service on my daughter's car yesterday and had another good experience.
IAW did timing belt service on my sons 2007 Passat, great job at great price. I've also spoken to the owner before buying a used car and he was very helpful in telling me what to watch for and what I could expect in repairs. Great shop...
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.