The staff was friendly and welcoming. They also were patient with us going through all the phones and worked to get us the best deal 😊.I will always go here from now on.
So I buy a phone from them 6 months ago. It freaks out and finally died. Take it back and Garcia tells me it's my fault for dropping it. Funny story I never actually dropped it. Swears it's my fault. Well I leave it there for him to figure out, and call 4 different cell repair stores in tulsa and okc and they all said the same thing. Someone put a screw in the wrong spot and it punch a hole through the mother board. So they decide to warranty the phone and said they'd replace it, good call on their part. Now it only took 3 months to get me another one meanwhile I'm still paying a cell phone bill. Nobody ever calls me about it, so I call up there there several times and 3 months later it's finally arrived. Thank for letting me know. So I finall have new phone and from the first week of having it, it's been nothing but problems and every few weeks I take it back they replace the battery. It's apparently their go to. Obviously there's an issue with the phone if it's on batter like number 6. Now they're like well that's about all we can do, so I say what am I just gonna have to go buy another phone or something? The guy literally tells me "yea it's lookin like that's the boat you're in." Um really!?! I bought this phone from you, a freakin repair store and you're telling me I shouldn't have waisted my money and I need to go buy another phone?!?! Talked to my lawyer and there's action that can be taken since I can't get anyone to do anything. 6 months later and I'm still out of thousands of dollars and no phone.
Great service and super friendly. My phone was repaired and I was out the door in less than 30 minutes. I will definitely recommend them to friends.
I wouldn't recommend using this place at all. Apple will not warranty or service your device once Phone Doctors does any work on it, they will tell you the device has been tampered with. Although the cheap battery replacement is appealing, DO NOT let them install their after market batteries in your devices. They put a battery in my iPhone and after a few short months the battery swelled and was toast. The aftermarket battery swelling caused irreversible damage to my iPhone. The Apple Store even confirmed this was the problem. I took the iPhone back to Phone Doctors and told them my predicament. They asked me to leave it there over night so they could inspect it. After 3 days of ordering wrong parts and installing parts that might fix it they called to tell me the same news that the Apple Store had previously stated, it was a total loss. The asst manager even went to the lengths to tell me that the Apple Store was incorrect in their diagnosis and that another issue had caused the damage to my iPhone. She also advised me that the Apple Store techs often "lie to customers" in order to not have to repair/diagnose a iPhone. So bottom line, my iPhone was rendered a paper weight due to the junk aftermarket battery Phone Doctors used. Also, when their junk batteries rendered your phone a paper weight they WILL NOT own up to their mistakes and make it right with the customer. Just a word of advise, cheaper isn't always better. Use factory OEM parts and not junk aftermarket parts that these phone repair stores push.
These guy's are Awesome... Thank you for all y'all do..............................................
Jose Miranda took great care of me. Anna Soba, the technician, has hands created by God himself to repair phone screens. My phone screen was flawlessly repaired, and it only took around 20 to 25min. Highly recommend phone doctor.
Had them fix my broken screen and turns out they took out screws and messed up some stuff under my screen. Did more damage than what I went in with! Then they said the screen was no longer under warranty so there was nothing that they could do…. Warranty is for when I mess the phone up, not the damage that they did! So now I am out of an Iphone6+ because there's "Nothing we can do" - I WILL NEVER TRUST THEM WITH ANYTHING EVER AGAIN!
The manager Dustin is so AMAZING!!!! I had been having a problem with my iPhone not charging lately. But as luck would have it, he came into my work today, and after a long conversation, started telling me about his job. I reluctantly confessed my Iphone problem and he cleaned my phone for free in my office! Now it is charging superbly! Cell Phone Surgeon is the only place I will be going for my phone problems now!
Avoid this place like the plague! Wrecked a perfectly good iphone I brought in for a simple battery replacement No offer to compensate me when the phone would no longer power up after these rocket scientists tried to replace the battery. Spent the rest of the day buying and setting up a new iphone to the tune of $600. This outfit is totally incompetent!
This business has the worse customer service I had ever seen! My mother went into their store to ask for help with her phone. Not only they do not know what they are doing with their own products, they are also terribly rude. The man in the store CALLED MY ELDERLY MOTHER NAMES, while telling her that the problem on her phone cannot be fixed. He was so rude, she ended up crying in the car. She later went into a different store, where problem was fixed in the matter of minutes. DO NOT USE THIS STORE! Rude people who do not know their product.