Bought a pair of boots that seemed to fit well. The next day I came to exchange them for a half size smaller. They refused to exchange them because I wore them. Mind you the dirt on them wiped off with a dry rag
Treat everyone as shoplifters. Follow you around constantly. Embarrassing. Unfriendly staff. Absolutely horrible experience.
My husband and I came in to shop this evening. Long story short, assistant manager Sarah chased us outside accusing us of stealing and ordered an employee to strip search my husband or we weren't leaving. My husband was patted down in his boxers, they even lifted his testacles. THEY, not him. I have never been treated so poorly or been so embarrassed in my life. Awful customer service.
We have received the catalog for years and have recently started shopping the website. Love them both! Great customer service. Always have been able to get what I want when I need it.
Great store, great service!! Favorite place to buy my boots!