After more than 30 plus years using Bloss, I will never grace their business again. I have purchased about every type of equipment you could buy in the past; however, my last purchase of a Toro mower has changed my mind, permanently, about using this business.I purchased a self-propelled mower, which is obviously a lemon when it comes to the self-propelled working; that happens, no big deal. However, what I experienced in regards to service is why I will never return. I have had the self-propelled repaired five times in four years. The last three times, I did not return that mowing season to have it repaired again and just pushed the self-propelled the mowing season. The last two times the self-propelled was repaired it did not last working ½ of mowing a very small front yard.I called a few minutes later to ask for the manager and the same person answered the phone. He put me on hold when I asked for the manager and never returned. Not to be dismayed I called back and got a different person who was working at the same “service desk” as the first person. When I asked for the manager, he put me on hold and left me hanging, never to return. I called a third time and got a third person behind the desk and he sent me to the manager I asked for and left me handing.Each time the mower was repaired they just replaced the belt to the mower and never found the source of the issue. I returned this final and last time to pick up my mower. The manager had left me a message to see him personally, but he was out that day. I picked up my mower and was waiting with anticipation to see if they had finally fixed the mower. When I picked it up the “service person” brought the mower out to me. I inquired, “Can you tell me what was done to fix the mower self-propelled function?” His response, “It is on the bottom of the order, you can read it yourself.” I persisted, “What exactly was done.” He replied, “The belt was replaced.”End of story.
Faxed Dr.s prescription, and orders 6 times. They stated they never received faxes. Once they figured it out. THEY, stated I could not have necessary machine. My insurance and Dr. stated it was necessary, and covered by Insurance. What a SERIOUS joke this place is.
Horrible, horrible, horrible customer service. They came to my invalid mother's home without so much as a single phone call and snatched her hospital bed out from underneath her because of an error in the paperwork by the doctor who discharged her from Park's Edge rehab THREE MONTHS AGO! The person on the phone claimed they'd called several times and sent letters, none of which is true. I'm at my mother's home nearly daily, and I get her mail. I know for a fact there were no letters and no phone calls. Mom has Medicare and she retired from BC/BS after 30 YEARS so she has EXCELLENT coverage, and she has paid her deductibles. There should have been no question that she is entitled to this bed. My question to the staff at American: how would you feel if YOUR mother, in her last days on this earth, were treated like this?!? Shame on you, shame on your business.
They took care of everything after I was turned away from wal Mart pharmacy and another medical supply saying my dad's insurance would not cover the prescribed medical equipment. American said no problem and they are delivering his new walker today.
DO NOT GO TO THIS PLACE!!! I'm 51 years old and this has been the worst customer service experience of my life. My husband and I purchased a new Stihl quick start chain saw from them on 1/21/15. They started it the first time and put the first tank of gas/oil mixture in it. We even purchased the oil they recommended to extend our warranty from 1 year to 2. We used the chainsaw a couple days later and it was hard to start, but my husband finally got it going and it ran like a champ. Later that day it was even harder to start , but once it did ran great. The next day it simply would not start so we returned it to the store. My husband walked in the door with chainsaw on 1/26 after only using it twice, and before ANYONE even looked at it, the guy at the counter said " you used the wrong gas". He took it outside and proceeded to tell us that we used ethanol gas and that it tore up the chain saw. We told him over and over that we had only used the tank they put in and the second tank was still in the chain saw. A crowd of employees started gathering. We kept trying to tell everyone about the hard start etc. NO one would listen. Finally they got the "mechanic" to come out. He looked at the chainsaw and when I say he looked at it, he only looked at it. Didn't take anything apart didn't even remove a screw. I honestly don't think he touched it. He said you didn't use the correct oil/gas mix and it's not under warranty. He went on to say he could fix it but it wouldn't be cheap. I told them nope , not leaving anything with them and we would be taking it somewhere else. At this point there was about 6-8 employees gathered around and when I said I was taking the chainsaw most of them started laughing. It was unreal. We took the chainsaw to another dealer, told them what happened. The mechanic came out and asked us to explain what happened when we tried to use the chain saw. He took it in the back and came out in less than 10 minutes and said he thought the bearing went out and it was faulty from the factory. This place sent the chainsaw into the factory ( they had to make ABC enter our warranty info because they had not done that )..... Factory looked at it and agreed it was the bearing and we got a new chain saw. Basically ABC rental employees are unknowledgeable and rude. Treated us great when we were buying the product but were downright crooked when we brought it back. There are a lot of other companies out there. RUN FAR AWAY from ABC Rental.
Nice business always on hand