I don't understand the 1 star review. I'm adding pics, yet they don't do justice on how bad before or how good they were after. We had two pieces. One was a rocker brought over on a ship from England in 1905 by my wife's great-grandfather. The 2nd was a Morris chair at least 100 years old. Both had torn fabric, with the wood both washed-out and rickety. Both were completely torn down, rebuilt, refinished, and reupholstered. Both pieces are now simply amazing...stunning. We couldn't be happier with the way our chairs feel, look, and the knowledge they will last several more generations in our family. It took a bit of time, yet it was well worth it! And Cathy and Chris are jewels to work with! If you want the absolute very best quality, this is where you will go.
1132 S Peoria AveTulsa, OK 74120
I was referred by Lazyboy to repair a hole in a leather chair. Furniture Services of Tulsa sent a repair tech. He spent about 15 minuted gluing a backing under the hole and said the glue would require 3 hours to dry so he would be back the following week. I was charged $65 for the service call which included up to one hour and then told no credit card available so I had to drive to bank to get cash. 10 days later no follow up so I called again. The rep returned in a few days and dabbed some color in the hole, removed piece of foam backing, bent down some staples he surmised were the cause of the ware on the repaired chair plus a second chair. Then collected a second $65 service charge - cash. I sent an email to the schedule questioning the dual charges for a total of less than 30 minutes service especially since the follow up involved dabbing color into hole and bending staples with a rubber hammer, all I believe could have been completed on the initial call. After two calls and two mail follow ups no reply; so I filed a BBB complaint. I received a call from Greg the repair tech this morning acknowledging the BBB complaint and I explained my concern, obvious he had not throughly reviewed the BBB complaint, he said so your dissatisfied with the charge and I agreed. He replied, great and hung up. I called back and asked for Greg’s boss, the lady on the phone said he is the boss, I asked to speak to the owner and she replied that he is the owner. I expressed my concern and promised free publicity. I should have looked at their reviews in the first place. I have since called Mathis Brothers/Lazyboy customer service to thank them for referring me to such a questionable service company.
At first this place seemed like it was ok. NOT!!! The final charge was outrageous and the work was shoddy. The cushions are like iron now. I asked about why it was and the reply was that they use "top grade foam" in their work. Well, it's like sitting on a wood bench now. Creases have appeared soon after and it is a mess. I brought it to them and picked the piece up and yet the charge was truly shocking. Do not use!!!!!!!!!!!!!
I do not recommend you use Furniture Services!!!! We needed the pull handle for the recliner replaced and a spring reattached on the seat of our couch. They knew this when they sent the serviceman to our house. When he arrived he installed the handle but didn't have the clip to attach the spring. Realizing his mistake, he was apologetic and offered to swing by after work one night the next week and install it. The following Monday morning their business office called requesting the $65.00 full payment of the 1 hour service call and we would need to schedule another 2 hour window for the serviceman to return and I would have to pay an additional $65.00 for the second service call. If you chose to call Furniture Services plan on having to take two 1/2 days off work and paying twice the amount you should have to.