My experience here was very smooth and stress free. Every employee that helped me was friendly and unlike other bridal shops, they give you personal attention at your appointments for trying on dresses. I tried on bridal gowns at other shops around the Tulsa area and none offered the level of service that Facchianos did. Great job!
Mothers beware! I do not recommend ordering anything because if you are lucky it may be okay but if it isn't okay, you will be very unhappy! I learned the hard way that unlike department stores, major chains, another bridal shop in town, or even online sales, all sales at this particular store are considered final and without recourse (unless you think to pay by credit card and dispute charge) if you are dissatisfied. Because my daughter-in-law and her mother bought dresses at Facchianos for my son's wedding, I decided to shop there for a mother's dress for another one of my son's upcoming weddings. I specified a neutral color as I did not want to introduce a new color scheme. Kay was very helpful when I tried on dresses and I selected one that had to be ordered from a catalogue. There were no color swatches available so I was given another dress in the store to try on for color and I was told the dress I was ordering would be that color so we took pictures and sent them to our son's fiance. I paid for the dress in full up front which, in hind site, I do not recommend at all. The dress arrived in about a month and, unfortunately, instead of being the silver shown in the catalogue and like the one I tried on, is more of a light dusty blue (we have pictures if there is any doubt). Two other girls in the shop recited the store policy as, "Leave the dress and forfeit your money ($300.00) or take the dress but then agreed to call the company since the dress was not as pictured in the catalogue and they told me to leave the dress. I emailed the owner of the store, Jennifer and her email responses (that I have saved) were very disheartening and not customer oriented. She offered no solutions or alternatives and even threatened me with slander if I posted a review on social media.I have not been back to Facchianos but did go to David's Bridal in Tulsa and check out their return/exchange policy and get another dress that was in stock, the perfect color, and even less expensive.
Definitely not a very good selection of dresses at all. Most looked very old in design. Their website claims to sell Maggie Sottero and they did have one single dress in the location but when I looked up Maggie Sottero's website before making the plunge to go with them since they offered to beat any other bridal salon in Tulsa on pricing I found out they are not authorized to sell Maggie Sottero!! I am glad I did my homework and hope you do too!
Boutique is a smaller one, and their selection is a little limited compared to what I've seen at other stores in Tulsa. With that said, however, I did notice that they have a great variety of dresses, all relatively affordable! I kept running into the problem at other boutiques that had only one primary shape or fabric (all ballgowns, all a-lines, all tulle, all satin), but JB had a good variety (they even had a tea-length dress!). My dress ended up being a little over $1000, but the price I got was actually on par with the competitive online wedding wholesale websites. I've also been to swanky expensive boutiques, and the dresses that JB has are comparable-- while they aren't " couture runway" dresses, I found a high quality alencon lace dress that looked, felt, and was a quality dress that looks like a $2500 dress! Trisha was a great consultant. I was a bit wary of her because she wasn't all that nice and welcoming at first, but she may have just been having a bad day before I came. She warmed up pretty quickly though, and was very helpful. She let me and a friend look through the dresses to pick out what we liked (I'm very picky) and made very helpful suggestions. She wasn't overly pushy either. I bought the dress, but still need to pick it up in 5 months. Will have to wait to see how fittings and alterations go!