Took my daughters Iphone to them with a cracked screen. The rest of the phone worked fine. Said they could fix it no problem. A hour later get the phone back and leave. A couple days later my daughter is telling me since they repaired it that the screen locks up intermittently and that on speaker phone her outgoing audio is so low no one can hardly hear her. I return to the store and the employee tells me they fixed the phone a couple days ago its not there problem.I ask to speak to the owner who turns out to be his parents and both of them (his mom and dad) tell me they dont care its not their problem. They refused to even open the phone and look saying that the screen has nothing to do with audio. They were rude and condescending. They actually threatened to "call mall security and have my daughters and I thrown out of the mall" for insisting they resolve it. I took the phone to another much more reputable store and they opened it and immediately identified the audio problem. When he replaced the screen he dropped a very tiny square shaped piece of plastic inside the phone and it was covering part of the microphone. Removed the plastic and in less than 17 minutes they had fixed the audio issue. The crappy generic screen they installed still freezes up but at least the audio works right again. DO NOT LET THEM TOUCH YOUR PHONE. They are shady! We had also made the mistake of purchasing other accessories and you can find the exact same accessories for a much lower price by ordering it online.
Avoid this place like the plague! Wrecked a perfectly good iphone I brought in for a simple battery replacement No offer to compensate me when the phone would no longer power up after these rocket scientists tried to replace the battery. Spent the rest of the day buying and setting up a new iphone to the tune of $600. This outfit is totally incompetent!
This business has the worse customer service I had ever seen! My mother went into their store to ask for help with her phone. Not only they do not know what they are doing with their own products, they are also terribly rude. The man in the store CALLED MY ELDERLY MOTHER NAMES, while telling her that the problem on her phone cannot be fixed. He was so rude, she ended up crying in the car. She later went into a different store, where problem was fixed in the matter of minutes. DO NOT USE THIS STORE! Rude people who do not know their product.
The people in this store appearantly did not have training in customer service. I waited politely for around 5 minutes as the lady in front of me had a personal conversation with the employee who is supposed to greet you and check you in. It sounded like a mad girlfriend & I thought it could go on for a while so I said Excuse Me can I get put on the list real fast? Cue death stare from the girl and employee. He rudely said "What do you need?" As it was my son's phone I let him do the talking. The employee mumbles "Number" as he is shaking his head. My son said I'm sorry I didn't hear you & he says again "number..NUMBER!!" After repeating the number a few times, he finally just gets fed up and tells me it will be $150 charge and they don't fix phones in that store and to go "somewhere else". I obviously had no problem doing just that. Turns out it was a minor fix that took less than 10 minutes to diagnose and fix at NO CHARGE. I'll drive 20 miles out of my way to avoid this store to go somewhere with employees who want to do their job.
This is one of the worst locations EVER. Poor customer service. Managers will never return your calls to address issues. The kid Tyler that works there is rude and very unfriendly. After saying 4 times NO INSURANCE he just kept pushing it. So we walked out!! Also just a heads up this is not a real sprint store.
This is one of the worst locations EVER. Poor customer service. Managers will never return your calls to address issues. The kid Tyler that works there is rude and very unfriendly. Also just a heads up this is not a real sprint store.
Fixed my completely shattered iPhone 6 in less than 45 minutes!
I will never do business with Tulsa Recell again. I brought them my IPad Air to fix the screen. I gave them 6 try's to get it right and it wasn't ever fixed and now the home and lock button are broke. Testing was never done properly and communication was terrible. I had to constantly call and ask if it was ready. The last straw was when I had to send my wife in and Victor(THE OWNER) cursed at her multiple times. He told her he wouldn't do business with her and that she could get the hell out of his house. I called him and Victor immediately started to curse at me on the phone. After a long conversation of him yelling and cursing I called back and asked for my money back which I got. I would look around before ever going to do business with them. You might also consider buying a new iPad before taking it to them.
They got my glass and charger port fixed within an hour! I'm very satisfied and I got hooked up with a free camera replacement. They have hundreds of phone cases. Tell Leo to hook you up!!!
4 round trips and now an expired repair warranty and my screen is falling out again. It has every time. They offered to sell me a new housing. No thanks. I'll do it myself