Warning ! Warning ! Warning! Get everything in writing.The corporate culture at Brookdale seems to be lie and deceive at every opportunity. Tell people what they want to hear, when questioned about inaccuracies lie and deceive as much as you can but never put anything in writing. Handle all complaints over the phone so there is no paper trail. When people demand documentation, stop all communications. It is not about the money, it is now about protecting others that may become victims. It is about reaching out to others who have gone through similar or worse treatment. I believe that there are many and want to expose them as the predatory thief's they are. If my elderly Mother had my Father in one of their facilities she would have just paid the bills because she could afford to do so. My question is how many like my Mother are out there, those who trust people to be honest and would never imagine that things like what we have gone through could happen to them.I would love to see a Class Action Law Suit brought against Brookdale for their corrupt billing practices. They have more than 1,100 Senior Living Facilities across the country and bring in over a $1,000,000,000 in revenue, yes that's a BILLION. If they cheat just 3 people per month at each of their facilities for let's say $4,000 per month that comes out to over $13,000,000 per month time 12 months equals $158,400,000 per year. Nothing would make me happier than to see an ad on TV asking have you or a loved one been a victim of Brookdale Senior Living Solutions fraudulent billing practices.
Worst manager !He is very irresponsible, he acts so nice when you are staying there, but will not help the residents at all. I had to simply pay a toeing fine of $200 for no mistake?! Now he has not returned us the advance money from almost 6 months. He will never be in his office, neither picks up phone calls.Horrible guys, stay out of this apt.
I have been living in ParkAdams for the duration of the 2016 - 2017 school year and in that time I have no only been yelled at by the staff over a misunderstanding, but I have also been robbed clean in broad daylight. On top of that, the manager takes 3-6 months to respond to a single phone call if you are so lucky.No security on or around the property, washers and driers are constantly out of order.Extremely sketchy establishment, do NOT live here unless you enjoy being mistreated as a resident and have no problems having your stuff stolen.
Promised the world ,given the ghetto. Non existent amenities in construction for six months, Dirt ,dust and construction going on around the clock,noisy yelling and workers walking grounds and yelling and throwing things from roof. Trash around dumpsters and human waste and rodents and bugs. Thin walls ,non existent security as gates do not work most of the time and are locked open for construction. No use of club house, computer room or pools for months, trash from construction left everywhere industrial dumpsters in area all the time with porta potties and random roofing trash. Grounds keepers cut and blow grass everywhere twice a week. Office crew seems to be lost in space...not knowing or caring how to deal with daily work on property. Rents going up and continuous construction ,noise and homeless occupation all the time. Nightmare parking situation. False great five star reviews, professional four year old photos on website and all other apartment sites. Complex hasn't looked like photos in years. But nothing is fault of the complex or management. I am the idiot that was duped by bait and switch company and crew. Really disappointed. Just sickening. I have been here a year and can't wait to leave . If you value and enjoyable place to live . I would research other places long and hard. If you have to move here, beware no security ,trashy people and neighborhood and dusty dirty environment and non existent maintenance especially after you rent. They get a bonus for renting after that you are on your own. Regardless rent at your own risk you have been warned.
Staff was very compassionate with my mom on every level!Owner and manager were available whenever I called even with the time difference. I hope there is a home like this if/when I need one. We recommend to EVERYONE!
I have only lived here for a couple weeks, but I really like everything so far. The community is nicely maintained and the staff is very helpful/friendly. As long as everything stays as good as it has been, I'll be very happy living here.
Renovated the entire apartment complex. Management is responsive and professional. Haven't had any issues with noisy neighbors or any repairs.
Just moved here about a month ago. The property has recently been renovated inside and out. The community is really quiet.I had a minor issue with my sink faucet and the manager fixed it the same day. The units are really big and the price is good as well. I am glad I found this place and plan to stay for a few years.
If it was possible I would give this place zero stars. This place is your worst nightmare especially if you have children. It's suppose to be crime free but is the exact opposite. The newest manager Michelle is better than the previous 2 but that isn't saying much. She let's in the lowest of the low and than hides in her apartment all the time rather than dealing with the problems at hand. If you have children do not move here you will regret it for the rest of your life.
I give them no stars! I currently live at Roger Plaza and have been for 2 months. This place is disgusting! When we first moved in I saw a roach and she said they were in the process of bombing. I needed a place due to having a pregnant sister I didn't want to be homeless. Alot of stuff happens including getting laid off at work and falling behind on my bills. Thankfully my sisters boyfriend was willing to help :) I had to wait 2 weeks for his next pay and he would pay my rent. I explained everything to Andy (roger plaza owner), jerry (female manager ) and Chris ( Jerry's husband) they were okay with it and the next day they were pounding on my door and when I didn't get to the door quick enough Chris tried to kick in my door. I flipped out and called the manager before involving the police and the owner knew!! Anyways for about 1 1/2 week they harrassed my pregnant sister. They even went as far as covering our peep hole on my front door. They just gave me eviction papers and say I owe them $2,334.00 I don't understand how a 2 bed 1 bath at $595.00 a month comes out to that amount? They harrased my neighbors. One of my neighbors today was freaking out because of the roaches and them not doing anything about it. And jerry ( the manager ) told her that she would kick her out if she don't stop complaining about roaches. I have the whole video she made the older lady cry it was awful. Oh and fhe mail man is a theif. He steals out of mail boxes. I bought my sister a phone for ger birghday and it never came but said it was delivered. The pervious girl who lived here had a copy of my mail key and told me they told her they would change fhe locks. Which they never did. Please please please don't move here! I'm telling you it's not worth it. And if u have a car the management will stalk you. I know it sounds crazy but the manager told me they saw me shopping at spirit. And they seen me purchasing a Halloween wig. Like really? And?? Don't live here!! If u do u will find out. It's a horrible place!! I have recordings and videos I will share with u if your wanting to rent an apartment here