Horrible experience. Was assigned by Whirlpool. They never showed up. When I called to complain about the no show they blamed it on me and said I never verified the appointment. However, there was nothing stating I needed to verify in the email confirmation or the voicemail. Customer service was rude, the manager was rude. Do NOT use this company.
This was a nightmare. NEVER HIRE THIS REPAIR SERVICE. When the repairman finally came to my house to repair the ice/water dispenser on my refrigeration, he broke the face plate that he was removing to reach the part he was replacing. He said he would order a new face plate and call me. He never called. when I reached him,he said it was no longer being manufactured. Later,I called and asked the receptionist what they were going to do about this. She said she would talk to the boss, and call me back. She never called. I finally wrote a letter to the boss. He replied saying my refrigerator was old and worthless. He was adamant about blaming the refrigerator and taking no responsibility for the damage his repair man did. I repeat. NEVER USE THIS REPAIR SERVICE.
Forced to use J&B by Fridgidaire for warranty work. Technicians are untrained and do not carry even the most basic testing equipment. Damages the oven further by piercing the cord, dropping something plastic in the oven and incorrectly installing the back of the unit. CUSTOMER SERVICE WAS TERRIBLE. They did nothing to rectify the situation. Don't make the mistake of trusting this company.