Estes was hired to transport cabinets for a home remodeling project, and they did a horrible job. Many of the cabinets were severely broken, and almost all boxes were mishandled--crushed or dented areas, rips, etc--leading to minor or moderate damage on many of the other units. Also their negligence created a huge delay in our project as the badly broken cabinets had to be remade. I would never hire them again.
I found the people really nice. The service and price for my large copy order were great - it was finished and ready to pick up so quickly.
I've had boxes at 3 UPS stores and this is by far the worst. One young man is polite and intelligent but all other employees are rude. Every visit we get mail from 1 to 3 other box holders in our mail. So where does ours go? By an extremely large margin, this is the poorest service I've ever seen from any business serving the public. One good employee can't make up for the entire staff being uncaring and incompetent. I will move my service very soon.