If I could give half star I would. RUN! DO NOT WORK HERE! Bed bugs in the chairs. HORRIBLE management. Unfair and unethical.
Worst place to work ever! Run the other way, management team is unfair, unethical, and rude. They are cheating their Direct Energy Client out of thousands of dollars, management staff using drugs. Supervisors regularly bill non production minutes/hours as productive, so the client pays for APAC's system downtime. Supervisors not willing to follow this practice are summarily dismissed. The senior manager, Julia is rude and snobby, never even speaks to the reps as if they are below her, yet when she does speak, it is to suggest you exercise or eat healthy and she will be the first to term an agent she's never even gotten to know. Everyone knows that she only likes attractive people, and if your not one of the in-crowd, your not gonna work there long.