Do not trust this company. It seems like half of their day is spent trying to shirk their responsibilities towards the people they do business with. The manager, Jackie, literally just HUNG UP on my husband while trying to get a copy of our lease agreement, which they have blocked us from viewing! Is that even legal?? The last time she treated us like the pieces of meat she sees her clients as, it turned out that the pipe to the sewer was disintegrated, and while sewage filled out bathtub, she denegrated us for not having renter's insurance. Disgraceful. Not surprised by these other reviews, future renters, take heed!
6741 N Thornydale Rd Ste 131Tucson, AZ 85741
From Business: Miller Associates-Planning & Landscape Architecture has been a part of the Tucson area for over 26 years. Specializing in Land Planning and Commercial Property Ma…
Jannene was wonderful. So accommodating! She made this process easy & enjoyable! Thank you …
I was referred to RPM by my realtor. She says she sends all of her property management clients to this company. I see why now, as everyone in this organization is fantastic. I just started with them, but I am quite impressed with the service they provide. Thank you!!
the worst company i have ever dealt with. very poor management and people skills. takes forever for maintenance and they will find a way to make you pay for it. the move out charges were so petty as to charge us to install smoke detectors in every room even though they weren't present before, and they charged us 200 dollars because after we moved out and turned in the keys a homeless man camped on the property. they will come up with anything to keep you from getting your deposit back. they dont even deserve one star.
I am in the process of buying an investment property and I need a manager. I have started the search for management while I look for a property. Although I have not found the property yet, I will definitely be using this company for management. I am really impressed with their follow-up and attention to detail. They have provided rental values on properties that I am considering and on two occasions have met me to walk the property with me and realtor. So far I am really impressed. Thank you!!!
i called this business to see if i could sell my house the guy who came over seemed genuine, he offered us 92,500 for our house. the next day he called and said i need to have my business associate come over. the following day he called and said oh i offered you to much my cell phone messed up and i need to cancel, by the way here is a check for 1000 dollars. this is a ponzi scheme. i had given my job my transfer and gotten in touch with a real estate agent, the other house we were purchasing was in another state. now i am with out a job and this company is laughing their ass off, because they have ruined 2 lives by there ponzi scheme. do not do business with this company or like me you will loose everything.d
We are submitting this review due to the unsatisfactory way in which our request for attention to an issue regarding the condition of our flooring has been handled. As of this date, we have been at our rented home as tenants of Ability Realty for 2 years and 11 months. Upon moving in, we had filled out the necessary paperwork regarding the condition of the home. We indicated at that time that the carpet had been incorrectly installed and that there were carpet tacks that protruded in several places. This is due to two factors, extremely thin carpet quality and the techniques used to install the low quality product. Additionally, the carpet was cut and not folded over where the carpet met the tile so these areas quickly became frayed. During the nearly three years of our residency, we have submitted multiple complaints about this issue. There was one occasion over one year of residency where a general handyman was employed to hammer down the nails, but due to the “pull” of the carpet, these nails kept coming up. We submitted another complaint. We have hammered them as well. Our son had a birthday party and during this event he cut his foot so badly that it bled all evening keeping him from swimming and other activities, as well as causing a scar on his foot. Again, we submitted a notice through the tenant portal.Finally, after another incident involving the tacks puncturing our feet, we requested a site visit. The original carpet installer was present along with the property manager. We had found that the average duration of apartment grade carpet was 3-5 years, and in addition, obtained professional advice from outside carpet installers as well as the Carpet Installation Standards Guide of 2016 clearly indicates that no tacks should protrude from the strips that are used in transition spaces. This infraction had been noted upon move in, and given significant time to be resolved. The landlord, going completely against what his own carpet installer confirmed, is attempting to suggest that the carpet is supposed to last 7-10 years. Again, without providing any proof or carpet specs when asked about it numerous times.Due to all of this information, we pursued the option of requesting discussion timeline on replacing the flooring. We offered to contribute financially to this project as well. The property manager at Ability did not respond with the option of discussing this further, or to indicate that any presentation of this proposal would be made to the owner. They completely shut us down and did not apologize or take responsibility for our ongoing troubles with the carpet over our entire residency.This was very frustrating because we felt that even though they have obligations to the owners (where they make money/have business agreements) they also have an obligation to us. They did not frame their response in a professional way, and we believe they failed in their obligation to serve their customers.Updated: Ability Realty has taken no responsibility or given us any proof to support their case. Instead of trying to come up with any kind of solution, they decided to ignore us and terminate our lease. We have asked to contact the owners to express our side of the story to them, but Ability is unwilling to give us that information as well. This is the only bad review we have ever had to write before. We wouldn't be doing so if we did not feel it was completely necessary in this particular case. We have been renting homes for 20 years and have never had any issues with another landlord before or have not been subjected to this kind of treatment and disrespect and we want others to hear our story before they make a decision to deal with this company.
I rented here in i believe in 2015. It is the worst mgmt co. Not only did they keep all but $83 of my deposit of which was like $600 & at move out inspection the guy the guy that did it took pictures to prove it was in awesome shape. As long as chet judd owns this business you will have nothing but heart ache. An attempt was made to come in without notice and they say it is a crime free area. 2 vehicles had already been stolen and 1 while i was that. RUN & HIDE from this place.
My husband and I live 6,000 miles away from our investment home in Gilbert. RPM was recommended by a realtor who we trust. Their recommendation was spot on as this company has handled all of our needs and we are very happy with the service.
Steer clear of this company. Awful, dreadful, horrible business. We moved in to a new lease and the house was beyond disgusting. Feces in a broken toilet disgusting. Black walls from dust, boogers on walls everywhere, gum on floors and walls, broken appliances. Awful. I finally got a hold of the owner Ginny and she yelled at me! She told me I had too high of living standards and proceeded to scream at me for saying that the home wasn't professionally cleaned as was expected from the lease. She tried to blame me that because we needed in by a certain date they couldn't do all that needed to be done. She said they only had 3 days to turn it around and all their vendors were booked solid from having 20 homes being leased. She blamed me for that!!! Trust me, DO NOT LEASE from this company unless you're willing to spend countless hours scrubbing other people's filth, fixing broken things, and being yelled at...for expecting a clean home. What a terrible experience. They have zero customer service skills whatsoever. I'm in awe anyone trusts them to manage their home.
This may be a small gesture to some but I work odd hours and have needed to go to the office and pay my rent after business hours on several occasions. Tina has been gracious enough to stay and wait for me 3 different times- one of those was almost 2 hours after they closed. This has been my experience with all of the people who I have worked with at this company.