Would not buy from again purchased a 2010 Winnabago TourClass A motor home. Took there word that the coach had been completely gone through they did with there EYES closed All the Awnings were bad had to replace (3) A/C had to be fixed. They lied about the price of the coach. while being service did damage to the coach would not FIX.
The people who work at Homes Direct are absolutely fabulous! Buying a home can be confusing and complex, Venice Gomez and her husband were so helpful, upfront, and honest during the buying process. Even a few months after the home was purchased they were still willing to call and check on us to make sure we were happy with our home.I would definitely recommend using Homes Direct!!
If you have ever gone to a car dealership and left feeling confused, frustrated and like you needed to wash your hands, visit Homes Direct. You will run....straight back to the car dealership. My family and I visited Homes Direct in the process of purchasing horse property. We did not know much about manufactured homes. We liked the Cavco product and the owner, Venise Gomez. We returned to Homes Direct after purchasing the land. We did not have an appointment and Max Gomez, the owner's husband showed us around. Mr. Gomez is a real estate broker and a loan officer. Mr. Gomez' information was very different from Ms. Gomez. We left believing we would have to settle for much less home than we originally intended. We shopped around Tucson and Phoenix and discovered Ms. Gomez original information was actually correct. Mr. Gomez either seriously misunderstood us, or there was a great deal of profit in it for Mr. Gomez. We also determined we liked the Cavco product the best. We made an appointment with Ms. Gomez and returned, intending to firm up our buying plans for when we would be ready in June, as this was March 31st. We had no intention of dealing with Mr. Gomez for financing. My mother, who is a Real Estate Agent from another state, was visiting and came with us. Instead of taking us back to see homes, Ms. Gomez sat us down in the lobby while Mr. Gomez joined us. Ms. Gomez asked why we had come to see her if we were not ready to buy. Both she and Mr. Gomez were glaring at us. We were so surprised by the confrontational atmosphere, we actually tried to answer the questions. We explained that my mother was visiting and we wanted to show her the homes. We also told her how we had set things in motion and wanted to have everything ready in June. We had visited several places and educated ourselves on manufactured homes. We knew how much home we could afford and qualify for. Ms. Gomez was extremely upset and defensive that we had been shopping around. Ms. Gomez said we were wasting her time since we could not buy right then. She pointed to my mother and said 'she understands', referencing her being a Real Estate Agent. My mother explained she never turns down potential customers just because they aren't pre-qualified yet. Often she refers them to potential lenders and makes many sales this way. Ms. Gomez stood up and said 'WELL THIS IS MY BUILDING'. Needless to say, we recovered our senses and left as quickly as possible. Neither my wife, my self, or my mother have ever been treated in such a way while purchasing anything. Our 16 year old daughter was with us as well. She was completely mortified. I would highly suggest you save yourself the trouble and not visit this dealership at all. There is another Cavco dealership in town.
DO NOT BUY FROM THIS DEALER IF YOU LIVE OUT OF STATE!I would give them less than 1 star but I had to give them that to warn others about their unethical business practices.We purchased a $100.000 motorhome from them in September 2014. We told them we would register and pay sales tax to South Dakota and signed affidavits about this. Now, three MONTHS later we still have to title to our motorhome and cannot license it.Victor Brown registered it in Arizona, completely against our wishes. We had to call and call to find out what happened and WHEN they finally get around to answering our phone calls we are repeatedly told "there is nothing they can do about it"! We have filed complaints against this company with the States Attorney General and we push it higher till we get our title.
After our purchase we had some issues with the trailer that we purchased, but Freedom worked hard, especially Brad and the service team, to fix the problems and make it right. One piece of advice, if you are purchasing a used item, insist on a pre-buy inspection so that it will be fully up to spec when you get it. It is worth the additional charge.
Run! Run! Run!....I had to pick at least one start, but truthfully it rates less then -0-. Staff is rude, will claim you are making trouble if you voice your opinion about what's happening. Owned by Canadian company....could care less as long as the money is in. RV community is growing, and several members are alchoholics, have noisy parties until after midnight, and actual threats have been made to those who object. Dirty, convicted felons living here, who knows about the drug trafficking?
We found your service department booked solid. Brad White the manager looked at the problem and saw that it was a snapped bolt he said he could fix in a few minutes. He did and we were on our way. Thank you for the outstanding service and for going above and beyond to get us on the road!
I have booked my first out of town trip to St David. This will be the maiden voyage of the good ship RV. So far I have setup trips with many of my friends and family members who have RVs and meet at various locations. We are looking forward to our first trip and every trip after that. Again thanks.
Never have we encountered such a cooperative company. From the salesman Anthony, Keith in finance, and Darrell in service. All were superior in performance and kindness. You are tops!!
The service department, especially; Darrell, Brad and John, thank you so much for the beautiful job you did on our Gulf Stream. The floor looks wonderful and you sure were a great bunch to work with. We traveled over 5,000 miles this year and we had a chance to meet with a few RV dealers and you guys are some of the best!