BBVA Compass is absolutely the worst bank ever. Holds checks - and even wire transfers, which are considered cash - for excessive periods of time. Excessive fees. Management and staff at this branch changes every couple of months, so very little continuity & no personal relationships. ATMs are outdated and difficult to use; won't accept cash properly. Terrible bank - we speak from experience!
4605 Post Oak Place DrHouston, TX 77027
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Horrible customer service , branch manager, Henry Boice, lacks professionalism and common sense in terms of adding value to customers. He suggested my husband and I close our accounts over the phone and refused a meeting with us regarding élan services. We took our hundreds of thousands of dollars elsewhere. Husband earns close to a million yearly, these unprofessional managers do a good job warding off consumers. Northern Trust in Tucson , what a joke!
This used to be Southern Arizona Community Bank- Amazing Bank /Staff *** fast forward two years later ,two mergers, name changes and John Lewis is gone - this place is a joke. I would rather bank at Wells Fargo up the street than support this disorganized place!! Take your money elsewhere or you will soon be disappointed. Don't ask to speak to the operations officer there because she will literally talk your ear off with nonsense. I am not sure what the new president is doing but apparently nothing. All the smart people from this location have moved on ... so sad!!! I have never been to the main office so I only speak of the Orange Grove and Oracle location.
Stay away. branch Manager David Florez is the most arrogant, condescending, egotistical customer service person I have ever had the misfortune to deal with.