Gentle Dental Broadway

BEWARE of phony/ extra charges. According to my insurance company my co-pay should have been $65 but the office charged me $82.50. I spoke with my insurance company and verified my co-pay, then contacted the office to find out why I was charged differently. I was told by the person who answered the phone that she would look into it and call me back. A week later, still no calls. I had to call my insurance company again to see if they could get more information. I find out that they charged me for something different so they could charged me more money. Instead of charging me for an exam (which it was) they charged me for a consultation which is not covered by my insurance. Additionally the estimate that I was provided was also different from the my insurance co pays. This time, the procedure numbers matched the procedures in my benefit guide but the prices were almost tripled what my insurance said I should be charged.



Besides overcharging me, I had to wait for almost an hour before I even got into the exam room, then had to wait for another 20 minutes to see the doctor. Then it was another 20 minutes to get an estimate. By the time it was all over I missed over 2 hours of work for a 5 minute exam.



I wouldn't recommend Gentle Dental to anyone ever.