My brother died of Cancer there. Out of all the places he was they are by far the worst!! They don't change their diapers often enough. They are on their phones constantly. A worker brings her sick kids there due to a lack of a sitter. Old people don't need the extra kid germs it can kill them. My brother flooded the bathroom by accident 1 time I am sure it was from the cancer in his brain, they yelled at him horribly. When I stood up for him she said he damn well knew what he was doing, well no he didn't! once they get your money its all over. They yell at the residents, refused an old lady tylenol cause she asked to many times and threatened her wiith none if she didn't shut up. Another elderly lady wanted to nap in her room and they told her no sleep on the chair. They constantly threatened us with removing him and making him homeless in front of him. They banned me for being there too much,sorry my bro was dying I was going to be there. I had not experienced this meaness in any of the places he had been in. My sister found this place and liked it because she was a Christian, I will tell you she acts that way but is far from actually being one! DO NOT PUT YOUR LOVED ONE IN THAT PLACE!
Provides Great Customer Service and In Home Care to Seniors and Homebound Individuals both hourly and 24 / 7 care.
I have used several home nursing agencies for my parents and my disabled son who requires a ventilator. Never has one gone so out of the way to make sure we had the right nurses come to the home. The nurses were the most experienced I have dealt with in 25 years. The management team is extremely helpful and made sure all of our needs were taken care of.
I've been using this company since 2013 and really never had much problems, until the end of 2016 when the policies changed, now They limit my deliveries to twice a week and only say they are able to deliver 14 tanks to me, when before i had weekly deliveries and was able to get 20 tanks each week, as i work and i need at least 3-4 tanks daily just to work. when i tried to get on something different they said i wasn't qualified for the battery portable concentraitor even tho my doctors sent them and order. The service is awful when you call in and the people seem like they don't care about clients. if you get referred here ask your doctors for a different PROVIDER as this one is worthless!
Poor customer relations, can't get equipment needed even if covered with insurance and Dr's orders. Personnel are not trained.Had to buy a walker from another source because of the poor quality Preferred carries. It cost me $170.00 because my insurance wouldn't cover this vendor.
Home Helpers is a wonderful service.Home Helpers is a wonderful service. The owners are on top of everything. The caregivers are wonderful and very compassionate. My Dad's caregiver is his best friend and Dad looks forward to every visit.Thanks Home Helpers
I use oxygen at 4.5 liters. My doctor sent an order for a portable oxy concentrator, and my insurance approved it, but preferred will not supply it. They say I am not qualified.
I am on 6 for liter flow due to COPD. Today when I received my oxygen tanks, 16 were delivered, even though I left 19 empty ones for pickup. Company rep told me that clients are limited to 16 tanks every two weeks. (The first I've heard of that). I volunteer Fridays at VA and use four tanks each Friday. That leaves me with eight for the other 12 days between deliveries. Which is ridiculous!
Horrible customer service. They never contacted me to set up a refill schedule for my oxygen tank, and when the tank was delivered the driver told me it was covered by my insurance. Then, with no phone call, no mail, no contact at all, they hit my credit card for $300!!! I'll do without the oxygen before I deal with these idiots any more.
Not recommended due to poor service in scheduling and fitting.