Frequently go there for dinner. Excellent every time!
29. Pei Wei
5285 E Broadway Blvd Ste 151Tucson, AZ 85711
From Business: Pei Wei is inspired by ancient Asian cooking, from the wok-fired classics of China to the street markets of Thailand, freshly made to order in open kitchens.
The to-go menu shows a pepper next to "hot & spicy" items. The menu even says that the little pepper picture in the menu means "hot & spicy". I assumed that any item on the menu without this description would mean that item would not be spicy. Apparently, that is not the case with the Singapore dish as it was quite spicy. I called to explain how the menu was a bit confusing and my delivered Singapore meal was spicy. I was not expecting spicy as there was no pepper next to that menu item. Horrible experience with manager. He said the chili pepper means there is chili in food and Singapore has no chili but it is spicy because it is a curry dish. I said ok, but menu is confusing. I explained that his menu was confusing because the menu explanation for the pepper says "hot & spicy", not "contains chili pepper". He would not listen, kept yelling at me, and tried to make the situation my fault. He said that no one else has ever complained about this in all the years he has been in business except me. So this is my fault?! All I wanted was for him to be willing to look at it from my point of view...a customer's point of view. He chose to blame me instead so I will not longer be taking my family or business employees there. I recommend that you go to some other business that actually makes an effort to understand when a customer has a valid concern or is legitimately confused. -Bill Horton VP Horton Construction
Excellent food. Reminds me of a traditional noodle house in Japan. Not just noodles, but a casual menu and setting.