I have never left a bad review ever....but after the awful experience my family just witnessed at the Troy Mo location. I feel I have to speak up. My family just sat in line for 15 minutes and listened to a manager YELL and degrade her employees before we walked out in anger. As a leader and administrator in a large company, I can tell you that yelling and degrading employees is not how to motivate and get good service from them. I felt so bad for them. It took all I had not to tell this lady how awful of a person she was. I certainly hope this gets to the correct people and can be handled appropriately. We decided to take our business elsewhere.
Rude and not friendly at the drive thru and was accused of yelling because I spoke up since I am a deaf person and was dismissed by the manager from buying my purchase. I spend well over $20 a week here just for coffee and will now take my business elsewhere. These people have consistently shown me they don't care about their jobs or even appealing to make their customers happy. 😡
Our family sat in the drive thru for 30 minutes before even ordering food. This establishment has a closed in drive thru that wont let you leave once it is entered. Terrible!!
My husband and I stopped by today for lunch onthe way home and was quickly reminded why it had been so long between visits. The bar where the food is had very unappetizing slimy and wilted vegetables and the area was not very clean looking. It's five hours later and my stomachIs still churning.
I went into the Troy TB on Halloween and all of my stuff was wrong and the manager said he would replace it. So I go back today to get my stuff the general manager was there and the first thank he told me it was to much, it was $40.and some change. Really I spend that every time we go with a family of 5. Then he said he would not replace my stuff because I should have reviewed the order on two items and all the soft tacos that stuck to the paper that we could not eat was not his problem. Really I will never go back to that taco bell again.
I have been to this location many times in the past and have found the experience lacking, however, the last six months I have been going and having a wonderful experience. The staff is friendly and the store frequently has a line out the door, this does cause our wait to be sometimes long, but when we pull up to a building with a line wrapped around it and a lobby full of people, we know what we're getting into
Every time they always mess up an order or give you the wrong one. Takes forever to get through the drive through. The gave me the wrong order and once they made it again the dumb girl gave it to someone in the drive thur making me wait even longer for a simple order. That girl needs to be fired. Sucks that I have to even give them one star. They don't deserve it!
Inside is filthy, drivethru takes forever and a girl making the food
expectations met. Service fast and smiles abound, even though I am there during their busy lunch time
best in troy!!fun fast friendly