Juanita Gutierrez offered the worst customer service ever and lied to us trying to benefit herself by commissions rather than helping a customer. I recommend visiting a corporate store because they aren't based on sales primarily. She only offered us $50 to buy back our phone which when we went to corporate we got $100 and told us Galaxy S6 phones weren't available and no stores in the area had any. Which was untrue because O'Fallon had them in stock. Don't use this store unless you want to receive a run around and be out more money.