My husband and I had recently purchased a home and were looking at quite a bit of renovations. One of our major projects was to remove all existing carpet and replace it with new. We are very picky people, so we did our research online and went into different carpet stores, ultimately, deciding to go with a family owned business, The Carpet Guys. Being from Michigan and small business partners ourselves, we love supporting Michigan owned companies. We gave them a call. I guess they do everything at your home, which is fine by me (given how horrible the weather has been lately). We set up an appointment for around after dinner time, and so our journey began. From showing up with samples, upon samples, upon samples of carpeting in color and texture, to us choosing and making our purchase decision, to having the carpet installed and project complete, took less than 72 hours. Carpet was down in one day!! I was AMAZED at the customer service and professionalism of the employees. We even received complimentary design ideas from the sales person, which was a huge plus, considering my husband and I have no clue about these things.The carpet we picked out is sensational. It's Dreamweaver Cosmopolitan in the color Ash... It's perfect if you're looking for neutral tones. We HIGHLY recommend this company. We see the guy on TV all the time, and decided to try his business and see what happens. Do I recommend them? Heck Ya!!! Are they fast, clean, and organized? Beyond my imagination. Were their prices fair? Better than any other place we received quotes from. Sometimes you have to give the little guy a chance, and honestly, they were more professional than some of these big carpet companies.
Love supporting locally owned businesses, my mom needed new carpet so I told her to use The Carpet Guys who are two miles down from her house. They did an awesome job helping my mom pick out carpet and installing it. It was a quick process too. She's very happy about her new carpet and referred two of her friends to them who just got new flooring from them too both in the last month and who are also very excited. I will continue sending people their way. Very pleased! My mom is ecstatic!
I'd like to personally thank Tiffany, the customer service/install manager, For all her help! Her courteous kind treatment of me as a customer. She went above & beyond to accommodate anything I needed help with. She was one of the best customer service helpers I've experienced in over 20 years. Tiffany was the reason I decided to become a repeat customer.
The Carpet Guys installed new wall to wall carpeting in my home in Macomb County MI. The people were polite to talk to over the phone, my sales person was very friendly and helpful, my installers were great too. I can not complain at all, these guys did a fantastic job. Good Michigan company to buy carpet from in Metro Detroit.
Great people to work with. The carpet Guys go to their customer's homes for free with a lot of different carpeting samples. Fair prices and fast installation service. Great company.