love this place. they are so courteous and attentive. i've had several loans through MCCU (now Alliance) and they were constantly in contact with me throughout the process. the online billing works well, and i've never had any trouble with banking in general here. plus there are discounts galore and free ATM usage at ANY credit union nationwide.
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Worst customer service I've ever received in banking. Reminds me of driving on Michigan roads. Or drinking lead filled water.
Worst credit union! Say they don't charge you fees like the bank. They charge bigger fees, you will be buried in fees!
Let me tell you a story about MSGCU. After getting a divorce and having to start over, they were such a blessing. I had children to provide for and very little credit. They were very kind, reasonable and fast about giving me an affordable car loan and then offered me a credit card. The first one I had in years. I did very well paying all of this and was so happy that I referred friends, family, announced how wonderful they were to anyone who would listen to me. They've since done about three car loans and two mortgages because of me. I wish I could take it all back. It all started in December when I was harassed and then assaulted at work and had a nervous breakdown at Christmas time. I was unable to get out of bed and declared suicidal. My husband left me - pregnant with no income. I was three days late on the car and at the grocery store when they froze my bank account with my child in tow. The paychecks stopped rolling in while I was waiting for disability to kick in and that has taken months. I tried calling customer service to sort it out but everyone I talked to was just so rude that in my mental state, I just couldn't handle it anymore. One day I realized my employer was sending me sick pay. I went to pick up the money and tried to talk to the bank teller. I told him I needed food and that was the only money I had. But they froze my account because everything was so late. I explained that on Friday I was going to get help and could pay for my car finally, I just was hungry and needed the money in checking. The teller didn't care. I lost my car that Friday. I tried to get it back but they don't want me as a member anymore. MSGCU doesn't care about our community or the disabled or poor or hungry. Please boycott this organization. I forgot to add that Honda has been very good about everything. I can't tell you how helpful and understanding they have been in keeping my other car. It's a shame that a "foreign" car company cares more than a local organization. Shame on you MSGCU!
We asked for help with our mortgage and instead they tricked us into making a few payments before they foreclosed on the home we had for 10 years. Thanks for the help.
I have been with this credit union for about 30 years...loved it since day 1 !! All the people are friendly and efficient!