We had my mother's funeral luncheon at Picano's April 8, 2017. It was perfect. During the planning stages they were always accommodating regardless of my many phone calls, visits and questions. I even switched back and forth between banquet rooms--not knowing how many guests would attend. I usually worked with Theresa, but I think I spoke with all staff at one time or another. I told Theresa I think we'd have about 57 guests but the day of we had 71 show up! I was mortified--but Theresa calmly worked with staff adding tables and within 10 minutes everyone was seated. Magical! The 5 course meal was perfect, many servers, plenty of food and beverage. I'm sure my mother is smiling! Thanks Picano's!
We have selected Picano’s Italian Grill for our Holiday Luncheon again this year because of the excellent experience we had last year.Everyone from the valet, hostess and servers all met us with smiles and warm greetings. The waitresses were excellent they kept our drinks and bread baskets filled. The food for all 33 of us came out in a timely manner and of course was excellent.We are looking forward to another wonderful experience this year. Pat MullerPrince of Glory Wednesday Activity Group
I would give 0 stars if I could!I'm very disappointed and you have lost a good customer I will no longer speak good of you guys.Lisa that works there is horrible shes the reason I will no longer be a customer. very rude and had an attitude. Customer is always right! ordered there she up sold me to a dinner instead of lunch and forgot some food I was on my lunch break and very disappointed that I didn't have my complete order! The whole reason I even upgraded was for that reason and she forgot the main portion.worst part she told me ten to 15 min for a side pasta and salad because work I don't get a chance to make it till 30 min later think my food would be waiting and I still had to wait doesn't make sense... I'm taking the time out of my day to write a bad review I don't agree with the way Lisa handles things I'm not a fan of her after the horrible experience I received from her and it was her mess up! No way will I come back here and I would not recommend anyone to either!!
I ordered the Ribeye Steak and Shrimp. The photo showed what looked like (2) 4oz. pieces of beef about an Inch thick. I got (2) 4oz. pieces of meat that was about a 1/4" thick. Which means there was now way to cook it medium rare.
This place is rude on the phone and will not get my order..when I asked if they have a website and it would be nice to know the real number to order..In which I guess I called his personal phone..I just wanted to try out a new place to order pizza..two thumbs down..do not order..cause they will just be rude and you can't understand them.
Really great pizza! Just like the pizza I eat when I visit Chicago... Each piece weights a ton...
Terrible customer service, forgot half my order took over two hours to bring the rest back and I had to call to remind them about the rest of the order..terrible experience very disarppointed and frustrated also no paper plates or napkins as I requested..
I went in to Benito's last weekend to get a undercooked and greasy pizza. To say the least, this place is so overpriced. I would of been happy going with a 5 dollar hot and ready, it would of been cheaper and tasted so much better! save your money and go some place else
This review was sent via email to the corporate office:This review is on your Troy location.Last week was the first time we ordered anything from a Sorrento Pizzatakeout. When i called to order a medium pepperoni and mushroom pizza,the person I talked to was very polite and professional. When I walkedin, a young lady with a million dollar smile asked me, "can I help yousir?" I was about 5 minutes early. During this time she handed me apasta sampler, It was delicious.My wife and I tasted the pizza and we both said at the same time,"this is perfect".Last night was "Pasta Wednesday" We both ordered the Mostaccioli. Mywife had it with meatballs and I had it with mushrooms and bakedmozzarella cheese. It was great.Your prices are competitive and your food is DELICIOUS.Keep up the good work and give that young lady with a million dollarsmile a raise.We'll be back soon
I stopped in after work last week to order a pizza from this place, and I would say job well done! We got a regular pepperoni pizza(best pepperoni!) not only was the food good, but excellent service! I just picked up a meat ravoil, and it was delicious! They told me on Wednesdays they have a special on pasta, I know where I'm having dinner on Wednesdays!