Absolute terrible customer service and feeble abilities. In my attempt to obtain a loan, there were difficulties that should have been resolved or at least started on days/weeks prior to the issue arising. When trying to get clarity on certain requirements or fine print, my questions were simply ignored. When my closing date kept getting pushed off and I voiced my concern, I was audibly laughed at. There is no real desire to serve the customer, only to do the bare minimum.
2401 W Big Beaver Rd Ste 300Troy, MI 48084
From Business: Buying, refinancing — whatever you need. You can count on the nation's leading residential lender to be right there with you, guiding you through the process. Whe…
Went in to attempt to do business with this organization and when I got to my car I found this bye! I was literally in there 5 minutes. Great way to treat your customers!!!
i would not recommend this company to anyone for any reason. i cannot believe i have lived to be this old and be so gullible. i have been dealing with donny and tony (the receptionist says they are the owning partners) whatever. i only know that what they were supposedly going to help me prevent is now happening to me. i gave them every nicle i could raise, beg borrow or steal so that they could help me to get aa loan modification on my mortgage. they seem to have taken my money and ran. they claimed to have a written guarentee that if they were unable to do that, they would return all but a small service fee, however, when it came down to returning my money they don't even know me. they;told me i would hve my money in 3 days, it been over three weeks and i am still waiting. i call everyday after the mail comes (without my money) they don't, or won't answer my calls (i am sure they screen them and recognize mine and don't pick up) i leave message after message after message, and they will not even return my calls. i also faxed my request for the return of my money and still nothing. so needless to say, i am now not only minus the money i sent them and their written guarantee, i am now on the verge of losing my home. i only checked one star because this program wouldn't let me go any further unless i did, as far as i am concerned zero stars are too many for these low life, that take advantage of disabled veteran who only wanted help keeping a roof over her head. real nice people huh