The Carpet Guys LLCAdd to Favorites
977 E 14 Mile Rd, Troy, MI 48083
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Please contact the business for updated hours/services due to the COVID-19 advisory.
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I had a great experience with the Carpet Guys, the salesman Joe L. Went above and beyond to meet up with me on July 4 to make sure I could get carpet in before the weekend. Then the installers John and Josh did a great job! They kept in contact with me before and after the job was completed. Thanks for the great experience guys!
The installers were truly phenomenal. The lead installer, Joe, is second to none. These gentlemen were hard workers and not only cleaned up everything but also took it with them. I had run to Home Depot to pick up the vacuum cleaner they were using, and Joe even assembled it for me! And they took the box with them so I didn't have to deal with getting rid of it. This company is a class act, and I wouldn't purchase any future carpeting requirements from anywhere else.
I am so happy we finally have new carpet in our home. My husband and I have two dogs and it was getting time to replace our living room and bedroom carpet. We decided to call The Carpet Guys since we see there funny commercials on tv, since they say the move the furniture. They came to our house and we loved the options and our rep Matt was awesome! We are so happy with the new carpet and would recommend them to our friends. Thank you for making it fun and affordable.
My husband and I had recently purchased a home and were looking at quite a bit of renovations. One of our major projects was to remove all existing carpet and replace it with new. We are very picky people, so we did our research online and went into different carpet stores, ultimately, deciding to go with a family owned business, The Carpet Guys. Being from Michigan and small business partners ourselves, we love supporting Michigan owned companies. We gave them a call. I guess they do everything at your home, which is fine by me (given how horrible the weather has been lately). We set up an appointment for around after dinner time, and so our journey began. From showing up with samples, upon samples, upon samples of carpeting in color and texture, to us choosing and making our purchase decision, to having the carpet installed and project complete, took less than 72 hours. Carpet was down in one day!! I was AMAZED at the customer service and professionalism of the employees. We even received complimentary design ideas from the sales person, which was a huge plus, considering my husband and I have no clue about these things.The carpet we picked out is sensational. It's Dreamweaver Cosmopolitan in the color Ash... It's perfect if you're looking for neutral tones. We HIGHLY recommend this company. We see the guy on TV all the time, and decided to try his business and see what happens. Do I recommend them? Heck Ya!!! Are they fast, clean, and organized? Beyond my imagination. Were their prices fair? Better than any other place we received quotes from. Sometimes you have to give the little guy a chance, and honestly, they were more professional than some of these big carpet companies.
My husband and I have been debating about whether or not to change out our carpet. It's very worn out and stained and, honestly, we were hoping we didn't have to make the investment. We called around a few local businesses for information and pricing, finally deciding to go with the Carpet Guys. The sent a salesman out to the house. He brought a bunch of examples of carpet with him. The hardest part was choosing which one to put in our home. Everything was perfect and within our price range. It's funny, sometimes when someone tells you, "we can work with your budget" it's hard to believe them.
The Carpet Guys blew us away. We are so lucky to have found them and used their service. Everything was done within one week. And, we were able to finance the purchase which was a HUGE plus!
Thank you Carpet Guys for saving us money!!
The Carpet Guys are the Best choice you could make when it comes to sales service and selection. I am a new client who found out about the company on television and vivid advertising methods. It started with one simple call. Tiffany the receptionist. Appointment coordinator set me up with a free in home shop at home estimate. I was able to get what I needed and desired. My sales associate Robert Rodgers was very.Professionally well groomed and organized. Hes was understanding friendly and knowledgeable.without the high sales pressure. I want to say thank you to everyone at the carpet guy's first and Foremost the installation crew the installers. Brandon Ben and Dave H. They were very careful moving the furniture and moving it back in place. Also very polite the 3 gentlemen were very neat and clean cut. PROMPT and RELIABLE. They were the same way. When being and staying organized around areas they were working in. I am so very satisfied. To the President Joe Zago. Your installers worked VERY Hard. On my installation order they were a joy to have in my home. Not only will you be wise when it comes to selecting the carpet Guy's. You will be at ease so you can rest assure and be guaranteed a well done quality installation job. Sincerely Herbie Langman. Homeowner Inkster Michigan.
I'd like to personally thank Tiffany, the customer service/install manager, For all her help! Her courteous kind treatment of me as a customer. She went above & beyond to accommodate anything I needed help with. She was one of the best customer service helpers I've experienced in over 20 years. Tiffany was the reason I decided to become a repeat customer.
I just moved here from another state, found a cute little house with ugly repairs needed.
I was sure where to start..my brother told me to put the new floors in last, so I went shopping for carpet first. Needed a clue on cost for my budget. After calling several flooring companies I found out, they all wanted to come out when I was ready to install..I just wanted a price..I don't know when the Reno will be done? A few days later I saw a billboard for the Carpet Guy's and thought I'd call them and if they will help me out..
First...A happy lady named Ivy(she had to be smiling when talking to me) explained to me for need to come out and do a full measurement. I explained to her that I wasn't concerned about someone coming out but I won't be ready to install til maybe jan-feb...she then asked if you could put me on hold and see if the sales manager could help me. Not 2 minutes later, a lady named Lorraine (sales manager) was on the line..
She understood what my concerns were.
She told me I didn't need to get installed right away. Get the measurements done, pick out my carpet and with a small deposit I can get installed when I'm ready. This way will I not only have solid cost for my budget, I am getting the holiday prices locked in.
3 days later, Branden came out to my mess of renovations. He was very patience with me as I had him hold the Carpet sample to the wall over the couch, over and over.. so many samples to choose from, and in my house..too easy. I can't wait to be finished and living in my new home.
I picked a nice thick soft carpet for the hall and bedrooms and engineered wood for my living room and kitchen. I wish they did tile, but another contractor is installing tile in the 2 baths..
So far, my experience with this company has been suburb! It was refreshing to have a company listen to your concerns, and follow thru.
I will update when installed.
The Carpet Guys are always on TV for helping people in our local community so I called them first when it was time for me to get new carpeting. The process was fast and easy and the price was right so I went with them and decided not to get any more bids like I had planned. I'm happy that I did because the installation went well and I love my new carpeting from The Carpet Guys.